Received email to renew but no link

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

You sent me an email … but I can’t see what I must do. I’ll buy a $29 contribution but I still can’t see what to do!!

Let’s Encrypt Expiry Bot Unsubscribe
12:56 PM (7 hours ago)
to me


Your certificate (or certificates) for the names listed below will expire in 19 days (on 10 Feb 20 17:52 +0000). Please make sure to renew your certificate before then, or visitors to your website will encounter errors.

We recommend renewing certificates automatically when they have a third of their
total lifetime left. For Let’s Encrypt’s current 90-day certificates, that means
renewing 30 days before expiration. See for details.

For any questions or support, please visit Unfortunately, we can’t provide support by email.

For details about when we send these emails, please visit In particular, note that this reminder email is still sent if you’ve obtained a slightly different certificate by adding or removing names. If you’ve replaced this certificate with a newer one that covers more or fewer names than the list above, you may be able to ignore this message.

If you are receiving this email in error, unsubscribe at

The Let’s Encrypt Team

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

Links aren’t provided because there is no link to renew a cert.

The email you received mentions the domain
The cert at that site will expire in 19 days.
There are no public records of a newer cert issued to replace it.

So, it would seem that your automated renewal process has failed.

We can help you with that process if you like.

1 Like

Thanks Rudy

If I pay the $29 does this go away?

Can you send me a link to pay up?

I think you guys have done a great job, and thanks a lot. But it’s late and I’m having trouble figuring out what to do.

I focused on Lets Encrypt for a couple of weeks and then left it go while I concentrate on other things. I just want it to run in background and I pay every year!

Yours Sincerely


I don’t understand where you are getting $29 from.
But I would have to say “no”.
You can’t just throw money at this.
There is no click button for it…
It just requires “more of the same” - of whatever you have already done.
Do you recall when/how you got the cert last time?

1 Like

I think you’re confusing domain registration/renewal(which may cost $29 per year~) for SSL cerificate renewal via LetsEncrypt(which is free, unless you choose to donate for the awesome service they provide).

As rg305 said, this just requires some more config which you must have done at somepoint.

If you can find your console and enter the command:

certbot certificates

and post the output here so we can help identify and resolve the issue :slight_smile:

But you don’t have to pay anyone mate… if only it were that easy!


Hi Rudy

Do you recall when/how you got the cert last time? It was a couple of months ago I’d guess 90 - 20 days.

There was a free option (with that lets you choose three domains, or a pay option ($29) that lets you choose lots of domain names. Is this coming from that part of the system, or is it about renewing the SSL certificate? So I have to dive into the business of getting the ssl renewed, I vaguely remember some code. If it’s that, I can find it. But I would dearly love someone else to do it! So I can continue to work on the results of the clinical trial that I need the web site on a raspi for!!.

Thanks for your kindness and rapid reply. Now I know where to focus my attention tomorrow! Sorry, but it’s all kind of a smear of new knowledge to me and I haven’t separated it all out.


1 Like

Is this coming from that part of the system, or is it about renewing the SSL certificate?

The email that your originally posted it definitely talking about SSL certificates. Your domains/dns registration is another issue, but they should issue there own emails for renewal or simply auto renew.

So I have to dive into the business of getting the ssl renewed, I vaguely remember some code.

Do try to find it/where you did it. We basically just need you to be able to access your web console and than we should be able to walk you through how to fix the renewal process. Luckily we have a 19 day head start, so we have some time before they expire.

Try to see if you can remember if you ever used(or paid someone to use?) a web console of somekind to initiate and install the SSL certificates to begin with. Thats the place to start mate!

1 Like

In doing some troubleshooting on your cert name.
I see that port 443 is open but port 80 is closed.
HTTP authentication requires port 80 to be open.
At a minimum, all you need there is a redirect from HTTP to HTTPS.
We would prefer that you also include an exclude of that forwarding for the challenge requests.
[that would simplify things when troubleshooting]

That said, it might be just that simple to correct this “problem”.
Allow port 80 and the renewal process (hopefully that was setup already) will just renew the domain for you.

If that fails, we still have a couple of weeks to figure this out - LOL
We are here to help whenever you are ready.


Hi @jbrohan

these free / paid options are not from Letsencrypt. Letsencrypt certificates are free. But you have to use your own system (or the system of your hoster) to create a certificate.

If the certificate isn’t renewed, such mails are sent.

Please read

and check the FAQ:


Thanks Jurgen.

I appreciate your kind and rapid help.

Thanks you


Wow Thanks. I don’t think I’d have ever thought of that! I’ll do it this afternoon.

The Romand quipped “Bis dat qui cito dat!” To give quickly is to give twice!!




Thanks LuB

YOu guys are so kind, showing the path through what is confusing to beginners, with patience and kindness.

Bless you all



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