Due to a script failure, our renewals for our production/customer sites had failed for a period of time resulting in a large backlog of certs needing renewals.
While trying to clear this backlog and minimize impact on our customers, we are hitting the renewals limit per 3 hour timeframe forcing us to make this urgent request for a rate limit increase specifically on renewals within a 3 hour timeframe.
A request for rate limit increase was submitted on Friday, April 10th, and we would like to have confirmation that the increase was applied to our account.
We will very much appreciate your quick response to this query.
Thank you very much!