Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: mslweb.net
I ran this command: Installed according to griffin's instructions.
It produced this output: It works well for a few hours and then it is no longer valid
My web server is (include version): grserver, Apache Version 2.4.57, MySQL Version 8.0.34, Perl Version 5.16.3
The operating system my web server runs on is (include version): linux, Kernel Version 3.10.0-962.3.2.lve1.5.49.el7.x86_64
My hosting provider, if applicable, is: accuwebhosting.com
I can login to a root shell on my machine (yes or no, or I don't know): I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel Version 110.0 (build 8)
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): I don't know
I am a newbie here, so apologies in advance if this makes no sense. I installed CertSage ACME client (version 1.4.1) according to griffin's instructions. It works well for a few hours, but then it fails the browser checks. I have tried with multiple browsers, clearing cache and all, but the problem persists. I have deleted all traces of the SSL in my cPanel file manager and started from scratch many times, but the result is always the same: works for a few hours and then stops working. I ran a check using SSL Checker and everything looks great (green), but another check using SSL Server Test (Powered by Qualys SSL Labs) showed this problem:
SSL Report: mslweb.net (220.127.116.11)
Certificate name mismatch
Click here to ignore the mismatch and proceed with the tests
Try these other domain names (extracted from the certificates):
What does this mean?
We were able to retrieve a certificate for this site, but the domain names listed in it do not match the domain name you requested us to inspect. It's possible that:
*** The web site does not use SSL, but shares an IP address with some other site that does.**
*** The web site no longer exists, yet the domain name still points to the old IP address, where some other site is now hosted.**
*** The web site uses a content delivery network (CDN) that does not support SSL.**
*** The domain name is an alias for a web site whose main name is different, but the alias was not included in the certificate by mistake.**
SSL Report v2.1.10
I wonder if the issue is with my hosting provider or if I messed something up and it's all my fault. I hope this makes sense and you can help. Thanks.