Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
sudo certbot --apache
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org
Which names would you like to activate HTTPS for?
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ‘c’ to cancel): 6
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for www.directobras.pt
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. www.directobras.pt (http-01): urn:acme:error:unauthorized :: The client lacks sufficient authorization :: Invalid response from http://www.directobras.pt/.well-known/acme-challenge/c35hLc-Hl5s2g9OMHlfWfosnn0lsx1K7Zj_gVvtHkgM: "
The following errors were reported by the server:
Domain: www.directobras.pt404 Not Found
Detail: Invalid response from
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address.
My web server is (include version):
The operating system my web server runs on is (include version):
|Description:||Ubuntu 16.04.1 LTS|
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Thanks in advance