Prestashop Invoice without Logo-jpg

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.dreiling.tools.at

I ran this command: PDF Invoice (use TCPDF)

It produced this output: Invoice without LOGO.jpg

My web server is (include version):

The operating system my web server runs on is (include version): Ubuntu 16.04.7 LTS

My hosting provider, if applicable, is: HostEurope

I can login to a root shell on my machine (yes or no, or I don't know): YES

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): PLESK

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

PROBLEM: since 30. Sept no LOGO.Jpg shown on invoice (same problem on 3 other URLs)

more detailed:
until 29. Sept all invoices has been OK (with Shop Logo in header)
now I learned LetsEncryped made some changes (effcts since 30.Sept) and TCPDF has no longer access to header logo file.
on 3 URLs I use LetsEncrypt - all invoices without header shop logo
I also use 1 URL mit (paid) Encrypt and invoices from this URL are OK

  • so the problem must be caused by LetsEncrypt / TCPDF
2

Hi there @DREM and welcome to the Let's Encrypt Community.

Could you perhaps explain a little bit more about how your issue is related to Let's Encrypt? Perhaps it's obvious for people who know all about TCPDF, but I'm guessing not many here do.

4

Have you tried switching to the shorter/alternate trust path chain?

5

Hi @rg305
yes i tried, but no solution...

6

Things don't look well at all:

openssl s_client -connect www.dreiling.tools.at:443 -servername www.dreiling.tools.at
CONNECTED(00000005)
139811673821632:error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error:../ssl/record/rec_layer_s3.c:1528:SSL alert number 80
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 7 bytes and written 323 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---
7

That whole site serves multiple advertisements in the form of a placeholder / parking page.

8

www.dreiling-tools.at
(minus ! NOT dot )

9

You confused me - LOL

10

@DREM

openssl s_client -connect www.dreiling-tools.at:443 -servername www.dreiling-tools.at
CONNECTED(00000005)
depth=2 C = US, O = Internet Security Research Group, CN = ISRG Root X1
verify return:1
depth=1 C = US, O = Let's Encrypt, CN = R3
verify return:1
depth=0 CN = dreiling-tools.at
verify return:1
---
Certificate chain
 0 s:CN = dreiling-tools.at
   i:C = US, O = Let's Encrypt, CN = R3
 1 s:C = US, O = Let's Encrypt, CN = R3
   i:C = US, O = Internet Security Research Group, CN = ISRG Root X1
 2 s:C = US, O = Internet Security Research Group, CN = ISRG Root X1
   i:O = Digital Signature Trust Co., CN = DST Root CA X3
---