Plesk Admin Interface and Web Interface Using Different Certificates

[lightfoot]

We issued a cert for our server with no problem, but when we renewed it, the browsers stop recognizing the certificate and the connection times out.

How do we resolve this problem?

[sahsanu]

Hi @lightfoot,

You would receive more help if you provide your real domain name, the command/tool used to issue your cert, the command used to renewe it, your web server, if it is a shared hosting or not, if it is Windows, Linux, MacOS, the error message, etc.

Please, fill these questions:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

Cheers,
sahsanu

[lightfoot]

Hello sahsanu:

Thank you for the quick response:

The domain: https://tasktaxi.com:8443/login_up.php3

This is the login page for my server - the cert works fine on https://tasktaxi.com

I am using the Plesk Onyx (17) admin panel with Centos 6.7

I installed the cert via the panel

Yes I have root access.

Web server is Nginx.

Let me know if you need more information.

Thank you for your time,
Lightfoot

[ahaw021]

you are not using the same certificate

your 8443 binding

your port 443 biding

i can confirm you have multiple certificates issued as well

https://crt.sh/?q=tasktaxi.com

how and why this is happening and how to fix it is more a question for Plesk support/forums

Andrei

[ahaw021]

i have also updated your title so others who may be experienced with plesk or seen a similar problem can help

[sahsanu]

Hi @lightfoot,

As @ahaw021 comments, you are serving 2 different certificates, the right one on nginx port 443 and the expired one in a service named sw-cp-server on port 8443.

I don’t know what sw-cp-server service does but or you need to restart it or you need to configure it properly to serve your current certificate.

Sorry but I don’t use Plesk so no idea how it works.

Cheers,
sahsanu

[lightfoot]

Hello Andrei:

Thank you very much for this information-I will contact Plesk support to resolve the problem.

[lightfoot]

Thank you Sahsanu - I appreciate your help with this problem.