Where is the misinformation? Certbot can automate certificate issuance and install it automatically. And it’s quite user friendly too. There’s no lie in it!
But if someone really really really isn’t comfortable to use the command line interface, it’s probably not wise to use certbot, as it’s a command line interface program. It also assumes some basic knowledge of the operating system in question. Like, do you run Apache or nginx? Which Linux distribution is used? For someone with root access to the server, one would assume to know that kind of information.
You’ll have to decide for yourself if you’re comfortable enough to run command line programs or not.