Manual request gets timeoud

[doludizgin]

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
ticket.wdka.hro.nl

I ran this command:
sudo certbot certonly --manual -d ticket.wdka.hro.nl -d www.ticket.wdka.hro.nl

It produced this output:
Failed authorization procedure. ticket.wdka.hro.nl (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://ticket.wdka.hro.nl/.well-known/acme-challenge/H7yCk4N4pgvtDj2FiDIsOjYxhhyAt32jR0kTsowLvls: Timeout, www.ticket.wdka.hro.nl (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://www.ticket.wdka.hro.nl/.well-known/acme-challenge/1YG9eHyQX-6CSfkM7KWK7lOK5iCSgfQ5v07RuXLjBgc: Timeout

IMPORTANT NOTES:

• The following errors were reported by the server:

  Domain: ticket.wdka.hro.nl
  Type: connection
  Detail: Fetching
  http://ticket.wdka.hro.nl/.well-known/acme-challenge/H7yCk4N4pgvtDj2FiDIsOjYxhhyAt32jR0kTsowLvls:
  Timeout

  Domain: www.ticket.wdka.hro.nl
  Type: connection
  Detail: Fetching
  http://www.ticket.wdka.hro.nl/.well-known/acme-challenge/1YG9eHyQX-6CSfkM7KWK7lOK5iCSgfQ5v07RuXLjBgc:
  Timeout

  To fix these errors, please make sure that your domain name was
  entered correctly and the DNS A/AAAA record(s) for that domain
  contain(s) the right IP address. Additionally, please check that
  your computer has a publicly routable IP address and that no
  firewalls are preventing the server from communicating with the
  client. If you’re using the webroot plugin, you should also verify
  that you are serving files from the webroot path you provided.

My web server is (include version):
Ubuntu 16.04 LTS

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):
yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
no

The verification links are accessible, i dont know why i am getting timeouts.
http://ticket.wdka.hro.nl/.well-known/acme-challenge/H7yCk4N4pgvtDj2FiDIsOjYxhhyAt32jR0kTsowLvls

http://www.ticket.wdka.hro.nl/.well-known/acme-challenge/1YG9eHyQX-6CSfkM7KWK7lOK5iCSgfQ5v07RuXLjBgc

[mnordhoff]

I can’t connect to that site either, from my location in the US. Are you sure it’s accessible from the Internet? Internationally, too?

[doludizgin]

@doludizgin

http://ticket.wdka.hro.nl/.well-known/acme-challenge/H7yCk4N4pgvtDj2FiDIsOjYxhhyAt32jR0kTsowLvls

ah, that explains. I tried vpn from home and worked to. But haven't thought about international. Maybe the international dns servers are a bit slower with processing the dns-ip.

[mnordhoff]

It’s not a DNS issue. That part works. (It’s not super fast, but it’s fast enough.) Connecting to the site times out.

[doludizgin]

I see, did an DNS test and the ip was fine.

So weird i can open those links from work/home.

Also tried the standalone option, gives the same timeout error.