Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
It produced this output:
Failed authorization procedure. ticket.wdka.hro.nl (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://ticket.wdka.hro.nl/.well-known/acme-challenge/H7yCk4N4pgvtDj2FiDIsOjYxhhyAt32jR0kTsowLvls: Timeout, www.ticket.wdka.hro.nl (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://www.ticket.wdka.hro.nl/.well-known/acme-challenge/1YG9eHyQX-6CSfkM7KWK7lOK5iCSgfQ5v07RuXLjBgc: Timeout
The following errors were reported by the server:
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you’re using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version):
Ubuntu 16.04 LTS
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The verification links are accessible, i dont know why i am getting timeouts.