It produced this output:
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
python-dev : Depends: libpython-dev (= 2.7.5-5ubuntu3) but it is not going to be installed
Depends: python2.7-dev (>= 2.7.5-1~) but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
My operating system is (include version):
Ubuntu 14.04.3 LTS
My web server is (include version):
nginx/1.4.6 (Ubuntu)
My hosting provider, if applicable, is:
our own server, not virtual machine
I can login to a root shell on my machine (yes or no, or I donāt know):
yes
Iām using a control panel to manage my site (no, or provide the name and version of the control panel):
no
The tool āletsencrypt-autoā we used before(one or two month ago) is working but recently, we got error message mentioned above when using the same command on the same server. I thought thatās the python dependence issue but not sure. Could you help us to resolve this or provide your suggestion? Thanks in advance.
firstuser@meet4testvm:~$ sudo apt-get upgrade
Reading package listsā¦ Done
Building dependency tree
Reading state informationā¦ Done
Calculating upgradeā¦ Done
The following packages have been kept back:
bind9-host cpp-4.8 curl dbus dbus-x11 dnsmasq-base dnsutils eog file-roller
ā¦
Preparing to unpack ā¦/bbb-record-core_0.9.0-1ubuntu44_amd64.deb ā¦
/etc/init.d/bbb-record-core: line 29: kill: (31460) - No such process
invoke-rc.d: initscript bbb-record-core, action āstopā failed.
dpkg: warning: subprocess old pre-removal script returned error exit status 1
dpkg: trying script from the new package instead ā¦
/etc/init.d/bbb-record-core: line 29: kill: (31460) - No such process
invoke-rc.d: initscript bbb-record-core, action āstopā failed.
dpkg: error processing archive /var/cache/apt/archives/bbb-record-core_0.9.0-1ubuntu44_amd64.deb (āunpack):
subprocess new pre-removal script returned error exit status 1
God started
Errors were encountered while processing:
/var/cache/apt/archives/bbb-record-core_0.9.0-1ubuntu44_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
the upgrade procedure seems not to be complete, but Iām not sure if thatās the reason.
firstuser@meet4testvm:~$ dpkg --get-selections | grep hold
This looks to be an issue with BigBlueButton (an open source web conferencing system for on-line learning ) Is this a package / system you still use ? if not then the easiest option may be to remove it. If it is something you use, then best to try and repair that failed package.
Yes, it all relates back to that package, which was causing the update issues. If you try letsencrypt now it will hopefully upgrade the relevant packages.
@Ermal1 - this thread is resolved. Iām going to mark it closed for further replies. Please open a new thread with your question and ensure you fill out the information it asks you about your server & software versions so that someone will be able to help you straight-away. Thanks!