Let's Encrypt rate limits and alternative solutions

Sorry, only the first post had loaded. Odd.

Can your customers CNAME/A a subdomain onto your platform, instead of using your subdomain?

In terms of NewOrders… given the isolation levels you have, you should probably assign a new account/account-key to each customer, which would eliminate that concern.

Some people have purchased multiple domains in the past, pre-provision the subdomains and certificates, and then allocate those to customers instead of on-demand.

In any event…

  1. There is a rate-limit exception form, and you may qualify for it. Personally I would pursue this option, because it sounds like you need both an Account and Domain exception
  2. There is also the public-suffix list, which may also be worth looking into.
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