Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: caintech.services
I ran this command:
sudo certbot certonly --server https://acme-v02.api.letsencrypt.org/directory --manual --preferred-challenges dns -d cains.photography
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator manual, Installer None
Enter email address (used for urgent renewal and security notices) (Enter ‘c’ to
cancel): An unexpected error occurred:
Traceback (most recent call last):
File “/usr/bin/certbot”, line 11, in
load_entry_point(‘certbot==0.26.1’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 1364, in main
return config.func(config, plugins)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 1238, in certonly
le_client = _init_le_client(config, auth, installer)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 641, in _init_le_client
acc, acme = _determine_account(config)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 517, in _determine_account
config.email = display_ops.get_email()
File “/usr/lib/python3/dist-packages/certbot/display/ops.py”, line 50, in get_email
force_interactive=True)
File “/usr/lib/python3/dist-packages/certbot/display/util.py”, line 185, in input
ans = input_with_timeout(message)
File “/usr/lib/python3/dist-packages/certbot/display/util.py”, line 90, in input_with_timeout
raise EOFError
EOFError
Please see the logfiles in /var/log/letsencrypt for more details.
Looking in Log file shows this
2018-10-28 05:06:11,153:DEBUG:certbot.main:certbot version: 0.26.1
2018-10-28 05:06:11,154:DEBUG:certbot.main:Arguments: [’–server’, ‘https://acme-v02.api.letsencrypt.org/directory’, ‘–manual’, ‘–preferred-challenges’, ‘dns’, ‘-d’, ‘cains.photography’]
2018-10-28 05:06:11,154:DEBUG:certbot.main:Discovered plugins: PluginsRegistry(PluginEntryPoint#apache,PluginEntryPoint#manual,PluginEntryPoint#null,PluginEntryPoint#standalone,PluginEntryPoint#webroot)
2018-10-28 05:06:11,168:DEBUG:certbot.log:Root logging level set at 20
2018-10-28 05:06:11,169:INFO:certbot.log:Saving debug log to /var/log/letsencrypt/letsencrypt.log
2018-10-28 05:06:11,169:DEBUG:certbot.plugins.selection:Requested authenticator manual and installer None
2018-10-28 05:06:11,170:DEBUG:certbot.plugins.selection:Single candidate plugin: * manual
Description: Manual configuration or run your own shell scripts
Interfaces: IAuthenticator, IPlugin
Entry point: manual = certbot.plugins.manual:Authenticator
Initialized: <certbot.plugins.manual.Authenticator object at 0x7faf222fad68>
Prep: True
2018-10-28 05:06:11,171:DEBUG:certbot.plugins.selection:Selected authenticator <certbot.plugins.manual.Authenticator object at 0x7faf222fad68> and installer None
2018-10-28 05:06:11,171:INFO:certbot.plugins.selection:Plugins selected: Authenticator manual, Installer None
2018-10-28 05:06:11,171:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File “/usr/bin/certbot”, line 11, in
load_entry_point(‘certbot==0.26.1’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 1364, in main
return config.func(config, plugins)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 1238, in certonly
le_client = _init_le_client(config, auth, installer)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 641, in _init_le_client
acc, acme = _determine_account(config)
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 517, in _determine_account
config.email = display_ops.get_email()
File “/usr/lib/python3/dist-packages/certbot/display/ops.py”, line 50, in get_email
force_interactive=True)
File “/usr/lib/python3/dist-packages/certbot/display/util.py”, line 185, in input
ans = input_with_timeout(message)
File “/usr/lib/python3/dist-packages/certbot/display/util.py”, line 90, in input_with_timeout
raise EOFError
EOFError
2018-10-28 05:06:11,172:ERROR:certbot.log:An unexpected error occurred:
My web server is (include version): Apache 2.4
The operating system my web server runs on is (include version): 14.04
My hosting provider, if applicable, is:Dedicated Server My own
I can login to a root shell on my machine (yes or no, or I don’t know):yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):SSH