Issues with Registering

Help
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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: thekings.staffs.sch.uk

I keep getting this error - Failed to register account with certificate authority, the request was abandoned , the request was canceled.
image

I have checked the server is unfiltered but need this working. We previously had this working due to an older server but upgraded this and it's having a hissy fit..

Kind Regards

1 Like
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Hi @BMorgan, and welcome to the LE community forum :slight_smile:

Please take the time to answer as many of the Help topic questions as possible:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Help us to help you!

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Also, worth noting:
[multiple IPs]

Name:      thekings.staffs.sch.uk
Addresses: 165.160.15.20
           165.160.13.20
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Which software are you using? (I'm assuming something on Windows from the screenshot?)

From that computer, can you get to https://acme-v02.api.letsencrypt.org/directory using a web browser (or from a command-line tool like curl or something like Invoke-RestMethod https://acme-v02.api.letsencrypt.org/directory in Powershell? How about other web sites, like Google or https://valid-isrgrootx1.letsencrypt.org/ ?

5 Likes
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Following the redirect for the HTTP-01 Challenge (assuming that is the challenge you are using)
Look good but the redirect goes from thekings.staffs.sch.uk to thekingscofeacademy.org

$ curl -Ii http://thekings.staffs.sch.uk/.well-known/acme-challenge/sometestfile
HTTP/1.1 301 Moved Permanently
Date: Fri, 31 Mar 2023 15:54:33 GMT
Location: https://thekingscofeacademy.org
Content-Length: 0

$ curl -Ii https://thekingscofeacademy.org
HTTP/2 200
date: Fri, 31 Mar 2023 15:54:44 GMT
content-type: text/html; charset=utf-8
content-length: 82755
status: 200 OK
vary: Cookie
x-content-type-options: nosniff
age: 0
strict-transport-security: max-age=31536000 ; includeSubDomains
accept-ranges: bytes

Edited

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This:

doesn't redirect to this:

it redirects to this:

[which is a trainwreck for HTTP-01 ACME challenge requests]
But we still don't know if they are using HTTP-01 or DNS-01 authentication.
[so, let's not get too far ahead of ourselves]

This already crossed that line:

4 Likes
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Managed to sort this out.

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