Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version): Debian 8.11
The operating system my web server runs on is (include version):
Linux version 4.9.182mtv24 (ci_slave@6d5f978e36c8) (gcc version 4.7.2 (Debian 4.7.2-5) ) #1 SMP Wed Aug 12 11:26:02 PDT 2020
My hosting provider, if applicable, is: Media Temple
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):