Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: pbcircle.org
I ran this command:
It produced this output:
Obtaining a new certificate Performing the following challenges: tls-sni-01 challenge for pbcircle.org Waiting for verification... Cleaning up challenges Failed authorization procedure. pbcircle.org (tls-sni-01): urn:acme:error:unauthorized :: The client lacks sufficient authorization :: Incorrect validation certificate for tls-sni-01 challenge. Requested 08ee52e8f740977458aa0be1498b0739.5e0d813c08db9aa8f42dbeef5be427fa.acme.invalid from 22.214.171.124:443. Received 2 certificate(s), first certificate had names "www.pbcircle.org" IMPORTANT NOTES: - The following errors were reported by the server: Domain: pbcircle.org Type: unauthorized Detail: Incorrect validation certificate for tls-sni-01 challenge. Requested 08ee52e8f740977458aa0be1498b0739.5e0d813c08db9aa8f42dbeef5be427fa.acme.invalid from 126.96.36.199:443. Received 2 certificate(s), first certificate had names "www.pbcircle.org" To fix these errors, please make sure that your domain name was entered correctly and the DNS A/AAAA record(s) for that domain contain(s) the right IP address.
My web server is (include version): Apache 2.4.12
The operating system my web server runs on is (include version): Ubuntu 14.04.5 LTS
My hosting provider, if applicable, is: Linode
I can login to a root shell on my machine (yes or no, or I don’t know): Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No
I’m trying to set up SSL for the root domain, pbcircle.org. It already works on www.pbcircle.org. I have several other domains on this server and get the same error when I try to do this for any of them - the www.pbcircle.org cert seems to have usurped all the others in some way that I don’t understand.