Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: dufoo.com.mx
I ran this command: certbot --nginx
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator nginx, Installer nginx
Which names would you like to activate HTTPS for?
1: dufoo.com.mx
2: www.dufoo.com.mx
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ‘c’ to cancel): 1,2
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for dufoo.com.mx
http-01 challenge for www.dufoo.com.mx
Waiting for verification…
Challenge failed for domain dufoo.com.mx
Challenge failed for domain www.dufoo.com.mx
http-01 challenge for dufoo.com.mx
http-01 challenge for www.dufoo.com.mx
Cleaning up challenges
Some challenges have failed.
IMPORTANT NOTES:
-
The following errors were reported by the server:
Domain: dufoo.com.mx
Type: dns
Detail: DNS problem: query timed out looking up A for dufoo.com.mxDomain: www.dufoo.com.mx
Type: dns
Detail: DNS problem: query timed out looking up A for
www.dufoo.com.mx
My web server is (include version): nginx 1.1.12.2
The operating system my web server runs on is (include version): Oracle Linux 7.7
My hosting provider, if applicable, is: Oracle Cloud
I can login to a root shell on my machine (yes or no, or I don’t know):
yes with sudo su
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.38.0