Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: baileygocode.com
I ran this command: certbot certonly --webroot -w /usr/local/lsws/Example/html -d baileygocode.com -d www.baileygocode.com
It produced this output:
Requesting a certificate for baileygocode.com and www.baileygocode.com
Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: baileygocode.com
Type: unauthorized
Detail: 2a02:4780:b:1267:0:3936:53f4:2: Invalid response from http://baileygocode.com/.well-known/acme-challenge/1ZfF0RqPygCU8kSAQz9UtwGz56oeX26jc8RqfVe4Tow: 404
Domain: www.baileygocode.com
Type: unauthorized
Detail: 178.16.141.98: Invalid response from http://www.baileygocode.com/.well-known/acme-challenge/tplizgwLvonHEvxrvJLNSStpakSZg3YTxtbKWr5fagI: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Some challenges have failed.
The log is attached.
letsencrypt.txt (26.3 KB)
My web server is (include version): LiteSpeed
The operating system my web server runs on is (include version): Ubuntu 22.04 64bit with Node.js, using a template provided by LiteSpeedTech that is documented here.
My hosting provider, if applicable, is: Hostinger
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): OpenLiteSpeed
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot 2.7.4
Some extra info:
I have been hammering at this problem for two straight days, adjusting a million things to no avail. /usr/local/lsws/Example/html/.well-known/acme-challenge is the filepath we have been using when trying out a test file. When we try to access the test file via https://baileygocode.com/.well-known/acme-challenge/testFile.html it doesn't show the file, only some node code that's live on the server. If I remove that example litespeed code, all we get are 404s for the testfile.
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We have checked there are no firewall rules
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We have checked the domain points to the correct IP address for this server
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We have tried killing all listeners and virtual hosts and trying the certbot
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We also tried routing through the path var/www/html with the same results
