Hosting and domain name on different providers

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
I ran this command:
I tried to install SSL to the server who has my domain name and email.
I already have SSL for the hosting in another provider
It produced this output:
Error: Could not issue a Let’s Encrypt SSL/TLS certificate for .

Your domain in Plesk is hosted on the IP address(es): , but the DNS challenge used another IP address: .
Please check the actual DNS zone of your domain and make sure that the IP addresses in the DNS zone and for the hosting are the same.

Invalid response from
Type: urn:acme:error:unauthorized
Status: 403
Detail: Invalid response from “<html>\r\n<head><title>404 Not Found</title></head>\r\n<body bgcolor=“white”>\r\n<center><h1>404 Not Found</h1></center>\r\n<hr><center>”
My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:
hosting–> domain name & email -->
I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

Then you should obtain the certificate from the hosting server and copy those files to the plesk hosting.

Now you are requesting a new certificate on email server than installing a certificate that you already have.

Thank you

Hi, thank you for the quick reply
Can I install the same certificate on email and on hosting despite the fact they are on different providers with different IPs?


You’ll need to install the certificate that you obtained from the old machine, not request a new one

Thank you

Thank you so much!! Problem solved

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