Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: tunjidada.com
I ran this command: don’t know
It produced this output: don’t know
My web server is (include version):godaddy
The operating system my web server runs on is (include version): Mac osx high sierra 10.13.6
My hosting provider, if applicable, is: domainregistry.com
I can login to a root shell on my machine (yes or no, or I don’t know): i don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cpanel
Are you sure? I didn't think Godaddy used MacOS to do web hosting.
Related to this, you should almost always generate the certificate on the web server, not on your personal computer. If you’re not the administrator of the web server, the administrator of the web server should do it for you (or give you access to a control panel interface that lets you do it in a control panel).
I’m concerned from other discussions that GoDaddy may be resisting helping customers get Let’s Encrypt certificates because it still wants to get the customers to pay for a certificate that it resells.
You can certainly always generate the certificate on a machine that’s not the web server; the easiest way is in your web browser using a service like https://zerossl.com/. But this isn’t the intended way to use Let’s Encrypt because Let’s Encrypt certificate renewals are intended to be automatic. If you generate the certificate yourself this way, you’ll have to repeat the process every 2-3 months, including getting the hosting provider to apply the new certificate each time.
However, I'm not sure what the current situation is about this or how it might depend on different GoDaddy hosting plans.
Thanks! will try and reconnect.
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