Hello,
We are experiencing a certificate issuance problem for subdomains of bic-inform.ru.
We have successfully used Let's Encrypt certificates for this domain and its subdomains in the past. Existing certificates have been issued for several services under bic-inform.ru.
However, new certificate orders for:
meet.bic-inform.ru
rtc.bic-inform.ru
are now rejected immediately when the ACME order is created.
Certbot returns:
Error creating new order :: Cannot issue for "meet.bic-inform.ru": The ACME server refuses to issue a certificate for this domain name, because it is forbidden by policy
and the same error occurs for rtc.bic-inform.ru.
The rejection occurs during creation of the ACME order, before HTTP-01 validation.
We control the bic-inform.ru domain and its DNS infrastructure, and these subdomains are being used for a legitimate corporate communications service.
We noticed the recent discussion regarding yandex.ru, where a similar forbidden by policy response was identified as a high-risk domain policy issue rather than a sanctions-related restriction.
Could a Let's Encrypt staff member please confirm whether bic-inform.ru is currently subject to an issuance policy restriction and, if appropriate, advise us on the process for requesting a review/removal?
We can provide proof of domain control or organizational documentation privately if required.
Thank you.