Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My subdomain site is down because I need to access or renew the SSL.
The problem is that I don’t know the email connected with Let’sEncrypt.
Please let me know the email address and any other information regarding the SSL for beautipop.com.
My domain is:www.beautipop.com
My web server is (include version): AWS
The operating system my web server runs on is (include version): I don’t know
My hosting provider, if applicable, is: Makeshop
I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): I don’t know
that's not relevant. Select a client and start new.
First read the basics:
Then select a client.
But it's required that you know if you have root access or if you use a shared hosting. If you have root access, you can do a lot of things. If you have a control panel (cPanel, Plesk etc.), you should use that.
If you use a hosting provider without Letsencrypt support and without such a control panel, it may be impossible.