Find my Email address registered with our SSL

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My subdomain site is down because I need to access or renew the SSL.
The problem is that I don’t know the email connected with Let’sEncrypt.

Please let me know the email address and any other information regarding the SSL for beautipop.com.
Thank you.

My domain is:www.beautipop.com

My web server is (include version): AWS

The operating system my web server runs on is (include version): I don’t know
My hosting provider, if applicable, is: Makeshop

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): I don’t know

2

Hi @kray

that's not relevant. Select a client and start new.

First read the basics:

Then select a client.

But it's required that you know if you have root access or if you use a shared hosting. If you have root access, you can do a lot of things. If you have a control panel (cPanel, Plesk etc.), you should use that.

If you use a hosting provider without Letsencrypt support and without such a control panel, it may be impossible.

3

PS: You have a ~~new certificate, 61 days valid ( https://check-your-website.server-daten.de/?q=beautipop.com ):

CN=beautipop.com
	01.04.2019
	30.06.2019
expires in 61 days	
beautipop.com, www.beautipop.com - 2 entries

And your first certificate was created 2017-08-28.

But that doesn’t say something about the method you have used.

Who had created these certificates?

4

Thank you for your reply.
How can we find our “Validation Email” for the SSL certificate?
What is the Email associated with www.beautipop.com?

5

I input the Dns entry on the server which is not working.
I am getting an error when I generate certificate from server without human intervention.

How can I fix this?

6

Please read the basics, then select a client. Then start new.

7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.