Find my Email address registered with our SSL

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My subdomain site is down because I need to access or renew the SSL.
The problem is that I don’t know the email connected with Let’sEncrypt.

Please let me know the email address and any other information regarding the SSL for
Thank you.

My domain

My web server is (include version): AWS

The operating system my web server runs on is (include version): I don’t know
My hosting provider, if applicable, is: Makeshop

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): I don’t know

Hi @kray

that's not relevant. Select a client and start new.

First read the basics:

Then select a client.

But it's required that you know if you have root access or if you use a shared hosting. If you have root access, you can do a lot of things. If you have a control panel (cPanel, Plesk etc.), you should use that.

If you use a hosting provider without Letsencrypt support and without such a control panel, it may be impossible.

PS: You have a ~~new certificate, 61 days valid ( ):
expires in 61 days, - 2 entries

And your first certificate was created 2017-08-28.

But that doesn’t say something about the method you have used.

Who had created these certificates?

Thank you for your reply.
How can we find our “Validation Email” for the SSL certificate?
What is the Email associated with

I input the Dns entry on the server which is not working.
I am getting an error when I generate certificate from server without human intervention.

How can I fix this?

Please read the basics, then select a client. Then start new.

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