Details:
A former employee previously managed our IIS web server and Let's Encrypt integration via win-acme (WACS). I’ve now taken over management responsibilities.
While attempting to update the ACME account contact information, I ran the following steps:
- Launched wacs.exe
- Navigated to: More options > ACME account details
- At the prompt:
- Enter email(s) for notifications about problems and abuse (comma-separated):
I entered: (my email address)
Although the --verbose logs indicate the request was successfully sent:
[DBUG] Send POST request to https://acme-v02.api.letsencrypt.org/acme/acct/(account number)
[VERB] Request completed with status OK
[DBUG] Send POST request to https://acme-v02.api.letsencrypt.org/acme/new-acct
[VERB] Request completed with status OK
[DBUG] Saving account to C:\ProgramData\win-acme\acme-v02.api.letsencrypt.org\Registration_v2
The ACME account status still returns:
Contact(s): (none)
Initial IP: (missing or blank) <-- should show my email address
Troubleshooting performed:
• Outbound HTTPS access to https://acme-v02.api.letsencrypt.org/ is working (verified using curl)
• Attempted re-entry of email multiple times
• Confirmed there are no errors in local WACS logs
• No proxy or deep packet inspection tools are interfering based on network checks
Request for Assistance:
• Can someone please confirm whether the contact update request is being fully accepted by Let’s Encrypt’s ACME API?
• Are there known issues with email address changes not persisting under existing accounts?
• Is there any further diagnostic trace or action I can provide from win-acme to assist with resolution?
Thank you for your support.
Kiet