Error while trying to renew my cert on FortiGate

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: union-data.offthegriid.com

I ran this command: diagnose sys acme status-full

It produced this output:

Union-Data-01 (global) # diagnose sys acme status-full union-data.offthegriid.com
{
  "name": "union-data.offthegriid.com",
  "finished": false,
  "notified": false,
  "next-run": "Tue, 12 Dec 2023 15:57:49 GMT",
  "last-run": "Tue, 12 Dec 2023 14:57:48 GMT",
  "errors": 398,
  "last": {
    "status": 22,
    "status-description": "Invalid argument",
    "problem": "urn:ietf:params:acme:error:malformed",
    "detail": "No order for ID 226165665486"
  },
  "log": {
    "entries": [
      {
        "when": "Tue, 12 Dec 2023 14:57:49 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:49 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:49 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:49 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 14:57:48 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:47 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:47 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:47 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 13:57:46 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:46 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:46 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:46 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 12:57:45 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:45 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:45 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:45 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 11:57:44 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:04 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:04 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:04 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:04 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 11:15:03 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:43 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:43 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:43 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:53:42 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:02 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:02 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:02 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:43:01 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:41 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:41 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:41 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:37:40 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:35:00 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:35:00 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:35:00 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:59 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:59 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:59 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:58 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:58 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:58 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:34:58 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:38 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:37 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:37 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:37 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:33:37 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:57 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:57 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:57 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:57 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:56 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:36 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:36 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:36 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:36 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "progress",
        "detail": "Checking staging area"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:35 GMT",
        "type": "starting"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:25 GMT",
        "type": "message-errored"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:25 GMT",
        "type": "renewal-error",
        "status": "urn:ietf:params:acme:error:malformed",
        "detail": "No order for ID 226165665486"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:25 GMT",
        "type": "progress",
        "detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:25 GMT",
        "type": "progress",
        "detail": "Loaded order from staging"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:24 GMT",
        "type": "progress",
        "detail": "Selecting account to use for union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:24 GMT",
        "type": "progress",
        "detail": "Driving ACME protocol for renewal of union-data.offthegriid.com"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:24 GMT",
        "type": "progress",
        "detail": "Contacting ACME server for union-data.offthegriid.com at https://acme-v02.api.letsencrypt.org/directory"
      },
      {
        "when": "Tue, 12 Dec 2023 10:32:24 GMT",
        "type": "progress",
        "detail": "Assessing current status"
      }
    ]
  }
}

My web server is (include version): FortiGate 601e

The operating system my web server runs on is (include version): v7.0.13

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

2

Hi @Jideojabs, and welcome to the LE community forum :slight_smile:

hmm...
Can you go to 7.2 or 7.4 ?

Do you have multiple ISPs?

2 Likes
3

Did you create the certificate on the Fortinet or import it? 7.2 and 7.4 won't help. I use 7.2.6 on my Fortinet 60E and they took away options.

4

All my gates create their own certs.
All the webservers create their own certs.

3 Likes
5

Is the Fortigate cert configured for automatic renewal or did you do it manual install.

7

They renew automatically.

image
image737×22 2.48 KB

image
image963×462 17.6 KB

2 Likes
8

https://docs.fortinet.com/document/fortigate/7.0.0/new-features/822087/acme-certificate-support

9

Step #8 requires you to set the ACME interface(s).
image

Have you done that?

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Acme Interfaces are WAN1 and WAN2 because I have two ISPs and SD-WAN.

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I've seen issues previously when multiple interfaces where added.
Again, I don't recall the specific ForitOS version - but TAC should be able to confirm that you are beyond that version number.

And SD-WAN can also create issues with ACME.
Issues they have overcome in recent releases.
Again, speak with Fortinet support to ensure you are not affected.

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Yes we do, and we have other sites running on the same OS with no issue.

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Yes it is set on my outgoing interface.

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You have two to choose from...
It should be set to the interface with the IP that is resolved from the FQDN that's trying to get a cert.

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Yes it is set to that, I resolved the issue by deleting it and creating a new one. Looks like LE didnt have an entry for my domain.

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Please explain that in more detail.

What do you mean by that?

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"detail": "No order for ID 226165665486, problem: urn:ietf:params:acme:error:malformed"

This potentially looks like an instance of "the 404 bug", where boulder sometimes returns a 404 if it queries a replica that is a bit behind. This is a long-standing issue with Let's Encrypt and can cause spurious errors. Retrying usually fixes it, as it happens randomly depending on what database replica gets used.

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