Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: 642f07948b0f.sn.mynetname.net
I ran this command: certbot renew
It produced this output: Saving debug log to C:\Certbot\log\letsencrypt.log
Processing C:\Certbot\renewal\642f07948b0f.sn.mynetname.net.conf
Renewing an existing certificate for 642f07948b0f.sn.mynetname.net
Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: 642f07948b0f.sn.mynetname.net
Type: unauthorized
Detail: 181.198.213.18: Invalid response from http://642f07948b0f.sn.mynetname.net/.well-known/acme-challenge/sPnMDVr-AqDfLKD_Ux8qrQjIbOi_-LK_OJFH_589wdQ: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Failed to renew certificate 642f07948b0f.sn.mynetname.net with error: Some challenges have failed.
All renewals failed. The following certificates could not be renewed:
C:\Certbot\live\642f07948b0f.sn.mynetname.net\fullchain.pem (failure)
1 renew failure(s), 0 parse failure(s)
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile C:\Certbot\log\letsencrypt.log or re-run Certbot with -v for more details.
My web server is (include version): I dont know about this.
The operating system my web server runs on is (include version): Windows Server 2016 Standard
My hosting provider, if applicable, is: I dont know about this.
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): I dont know about this.
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot): certbot 1.18.0