Auto renewal for our website stopped working and is not even working when done manually. Any suggestions? We have tried to open up the firewall to the servers router location but still not passing challenges.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: billing.sgvblaw.com
I ran this command: sudo certbot-auto --apache -d billing.sgvblaw.com
It produced this output:
The following errors were reported by the server:
Timeout during connect (likely firewall problem)
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you’re using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version):
I can login to a root shell on my machine (yes or no, or I don’t know):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):
Is there a firewall/IPS/Geo-Location blocking HTTP access?
Yes we are using Meraki Firewalls and have blocked specific countries like Russia, China, North Korea, UK
I have the forwarding rules already set as wide open in an attempt to establish a connection.
If you can’t time trigger the allows to match your challenge requests (highly likely), you might consider always allowing HTTP (from all IPs) and providing a simple responder to forward all requests to HTTPS (which can then be Geo-Location blocked) while excluding the challenge requests from the forwarding.
[Maybe all that should have been like 4 sentences - if you have any questions, just ask]
Thanks for the update. I called Meraki and tried to verify that the specific ports we need are opened to establish connection. I’m very new “LetsEncrypt” SSL installations. Is there a command I use to renew the existing config? Or do we need to start from scratch?
I used command…
sudo /usr/local/bin/certbot-auto certonly --apache
and received …
Error creating new order :: too many failed authorizations recently: see https://letsencrypt.org/docs/rate-limits/
after a few attempts at changing ports on the firewall.
Not even sure which GoDaddy TXT is currently being used or if the existing was updated, is there a way to check?
Any suggestions is greatly appreciated. Thanks!
I got a reply from Meraki saying all i need to do is upload a new cert. Is there a way I can check the existing cert TXT? to compare to my TXT records to Godaddy?
The too many failed authorizations usually timeout after one hour.
You should be able try again now.
I was able to solve the issue…
Looks like there are some servers on the “lets encrypt” side that wasn’t resolving with Meraki…
I had to temporarily allow ALL traffic for the sake of getting the cert installed. I was able to immediately establish connection and install the cert afterward.
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