Error Finalizing order

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:nerdnightlax.cocm

I ran this command:certbot certonly --cert-name -d,,,,,,,,,,,,

It produced this output:
Error while running nginx -c /etc/nginx/nginx.conf -t.

nginx: [emerg] cannot load certificate “/etc/letsencrypt/live/”: BIO_new_file() failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen(’/etc/letsencrypt/live/’,‘r’) error:2006D080:BIO routines:BIO_new_file:no such file)
nginx: configuration file /etc/nginx/nginx.conf test failed

How would you like to authenticate with the ACME CA?

1: Nginx Web Server plugin (nginx) [Misconfigured]
2: Spin up a temporary webserver (standalone)
3: Place files in webroot directory (webroot)

Select the appropriate number [1-3] then [enter] (press ‘c’ to cancel): 2
Plugins selected: Authenticator standalone, Installer None
Obtaining a new certificate
An unexpected error occurred:
The server experienced an internal error :: Error finalizing order
Please see the logfiles in /var/log/letsencrypt for more details.

My web server is (include version):nginx/1.16.1

The operating system my web server runs on is (include version):ubuntu 18.0.4

My hosting provider, if applicable, is:NA

I can login to a root shell on my machine (yes or no, or I don’t know):yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):cannot get that command

There seems to be issues that lets encrypt are aware of:
Would wait till the site shows clear before trying again!


i want to run a scenario past you. if my nginx -t will not work due to the certs not being present in the directive can i still manually run certbot? in troubleshooting i removed the certs with the expectation certbot would generate new ones.

Hi @bahrdlaxwi


always wrong. Never delete certificates if you don’t have a working configuration.

There are rate limits.

And now, Letsencrypt has an interruption -> you have a problem.

1 Like

well i will restore to last nights backup and wait for the service disruption to clear. Sounds like my best option correct ?

Yeah same here. Stagging is working. acme production enpoint seems to be down.
The status at confirms this. seems they are working on a fix.

1 Like

Is there anyway to have my rate limit reset ? due to this issue this morning i am not blocked and my services wont get a new cert for a week if i read the rate-limit doc

Please see the update here The server experienced an internal error :: Error finalizing order


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.