Error access to website over mobile network on ios

[Strahlemann85]

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: digital.lernzeit.org

I ran this command: nothing

It produced this output: over local network no problems, over mobile network (4G)

My web server is (include version): apache

The operating system my web server runs on is (include version): ubuntu 18.04

My hosting provider, if applicable, is: contabo

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Hello,

If I am using my ios client to access my website over a local LAN connection everything works fine. But after a change to the mobile network I cannot access it. Chrome shows the message „ ERR_SSL_PROTOCOL_ERROR“ and Safari „no server response“. Also I use the HotSpot of my ios device it doesn`t work with Mac, ios, Windows and Android.
If I use the HotSpot of my android device it works without any errors from all other systems.

I really don`t know what is missing or incorrect.
Thanks for help and with best regards
Stefan

[JuergenAuer]

Hi @Strahlemann85

@Strahlemann85

My domain is: digital.lernzeit.org

that's simple, see your check, one day old - https://check-your-website.server-daten.de/?q=digital.lernzeit.org#url-checks

You have ipv4 and ipv6 ip addresses.

But your ipv6 doesn't answer, timeouts.

So:

• remove your ipv6 AAAA record (bad, ipv6 is the future)
• fix your webserver, so ipv6 works

PS: So if a client uses ipv6, it doesn't work.

[Strahlemann85]

Hello Juergen,

thank you very much. Your are absolutely right...I forget to configure ipv6 and not mentioned it because only my ipad uses ipv6 over mobile data.

And I overread it in the domain check from yesterday I made.

I will change my configuration of the apache to dual stack und try again.

Thank you and with best regards
Stefan