Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: pixelcreative.it
I ran this command: plesk plugin
It produced this output:
Invalid response from https://acme-v01.api.letsencrypt.org/acme/authz/ukdkDkGOxGBNrJQ2LxEHGSvSTAj3f78XrOcIIHPXXXX.
Detail: Fetching http://pixelcreative.it/.well-known/acme-challenge/Gkew_hYSK9olGK4vP1WQi6wruTmZY7uzCDy5LV9XXXX: Timeout
My web server is (include version): CentOS 7.x 64bit - Plesk Onyx
The operating system my web server runs on is (include version): CentOS 7.x 64bit
My hosting provider, if applicable, is: PixelCreative
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk Onyx 17.5.3
I can’t update the SSL of my website. For the other website at the sam IP the certificate has been installed and update correctly.
Help me please.