Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
michaelblack.photography
lafamillenoire.com
I ran this command:
sudo certbot --apache
It produced this output:
Which names would you like to activate HTTPS for?-------------------------------------------------------------------------------1: lafamillenoire.com
2: www.lafamillenoire.com
3: michaelblack.photography
4: www.michaelblack.photography
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ‘c’ to cancel):
You have an existing certificate that contains a portion of the domains yourequested (ref: /etc/letsencrypt/renewal/lafamillenoire.com.conf)
It contains these names: lafamillenoire.com
You requested these names for the new certificate: lafamillenoire.com,
www.lafamillenoire.com, michaelblack.photography, www.michaelblack.photography.
Do you want to expand and replace this existing certificate with the new
certificate?
(E)xpand/©ancel: e
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for lafamillenoire.com
http-01 challenge for www.lafamillenoire.com
http-01 challenge for michaelblack.photography
http-01 challenge for www.michaelblack.photography
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. www.michaelblack.photography (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://www.michaelblack.photography/.well-known/acme-challenge/EvlKuj4OrhA8cpNtAtXbrbePadsP85BPF93QH01t8JI: Timeout, michaelblack.photography (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://michaelblack.photography/.well-known/acme-challenge/KSZQUBSHpWLZ7mDhewbbtOvhQ2BR_pjWVsxs0CUpzpE: Timeout
IMPORTANT NOTES:
-
The following errors were reported by the server:
Domain: www.michaelblack.photography
Type: connection
Detail: Fetching
http://www.michaelblack.photography/.well-known/acme-challenge/EvlKuj4OrhA8cpNtAtXbrbePadsP85BPF93QH01t8JI:
TimeoutDomain: michaelblack.photography
Type: connection
Detail: Fetching
http://michaelblack.photography/.well-known/acme-challenge/KSZQUBSHpWLZ7mDhewbbtOvhQ2BR_pjWVsxs0CUpzpE:
TimeoutTo fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you’re using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version): Apache 2.4.18
The operating system my web server runs on is (include version): 16.04.4
My hosting provider, if applicable, is: a box in my closet
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
I was able to obtain a certificate for the first site lafamillenoire.com but when I try to expand to a second domain, the second domain times out. I’m not sure where to start to look for troubleshooting.