Certificate doesn't work on non www version of domain

Hello, the cert for non www version of my website doesn't work (currently using a redirect to www). Any ideas the best way to fix this? Pretty new to all this. Thank you.

My domain is:

I ran this command:
Wordpress Lets Encrypt Plugin: Generate SSL Certificate for both www & non-www versions of this domain
It produced this output:
"your www domain is not reachable, so this option cannot be enabled"
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Yes, cPanel
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

1 Like

Welcome to the Let's Encrypt Community :slightly_smiling_face:

You need to acquire and install a certificate that covers both chameleon-coffee.net and www.chameleon-coffee.net like your previous certificates from The USERTRUST Network. The list of "covered" domain names is known as the subject alternative names (SANs).


Hi Griffin, appreciate the reply.

How would I go about doing that?


How did you aquire the Let's Encrypt certificate in the first place?




This part either failed or is inaccurate:

I think that may have been a momentary hiccup due to slow response from your nginx webserver. Try to acquire a new certificate with both domain names.

If you run into any more trouble, I suggest using CertSage, the ACME client that I authored. You might find it to be easier to use and much more reliable.


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