Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
defluris.com
I ran this command:
certbot --version
It produced this output:
certbot --version
Traceback (most recent call last):
File "/snap/certbot/4325/bin/certbot", line 5, in
from certbot.main import main
File "/snap/certbot/4325/lib/python3.12/site-packages/certbot/main.py", line 6, in
from certbot._internal import main as internal_main
File "/snap/certbot/4325/lib/python3.12/site-packages/certbot/_internal/main.py", line 20, in
import josepy as jose
File "/snap/certbot/4325/lib/python3.12/site-packages/josepy/init.py", line 40, in
from josepy.json_util import (
File "/snap/certbot/4325/lib/python3.12/site-packages/josepy/json_util.py", line 24, in
from OpenSSL import crypto
File "/snap/certbot/4325/lib/python3.12/site-packages/OpenSSL/init.py", line 8, in
from OpenSSL import SSL, crypto
File "/snap/certbot/4325/lib/python3.12/site-packages/OpenSSL/SSL.py", line 15, in
from cryptography import x509
File "/snap/certbot/4325/lib/python3.12/site-packages/cryptography/x509/init.py", line 7, in
from cryptography.x509 import certificate_transparency, verification
File "/snap/certbot/4325/lib/python3.12/site-packages/cryptography/x509/verification.py", line 10, in
from cryptography.x509.general_name import DNSName, IPAddress
File "/snap/certbot/4325/lib/python3.12/site-packages/cryptography/x509/general_name.py", line 10, in
from email.utils import parseaddr
File "/home/charlie/email.py", line 3, in
from acme.client import ClientV2
File "/snap/certbot/4325/lib/python3.12/site-packages/acme/client.py", line 4, in
from email.utils import parsedate_tz
ModuleNotFoundError: No module named 'email.utils'; 'email' is not a package
My web server is (include version):
httpd-2.4.37-65
The operating system my web server runs on is (include version):
x86_64-linux AlmaLinux release 8.10 kernel: 4.18.0-553.36.1.el8_10.x86_64
My hosting provider, if applicable, is:
Linode
I can login to a root shell on my machine (yes or no, or I don't know):
yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
No
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot):
Can't tell as command won't work, but should be the latest
Certbot command was working fine until snapd updated on 1/31/25 to:
snap 2.67-0.el8
snapd 2.67-0.el8
series 16
almalinux 8.10
kernel 4.18.0-553.36.1.el8_10.x86_64