Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: *smartbear.io
I ran this command: sudo certbot renew --dry-run
It produced this output: Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /etc/letsencrypt/renewal/smartbear.io.conf
Simulating renewal of an existing certificate for *.smartbear.io
Certbot failed to authenticate some domains (authenticator: manual). The Certificate Authority reported these problems:
Domain: smartbear.io
Type: unauthorized
Detail: Incorrect TXT record "HFdXuFlYQtvvvv9R5aECIn7qSXQOdVVFZ0tC6H7zJeE" found at _acme-challenge.smartbear.io
Hint: The Certificate Authority failed to verify the DNS TXT records created by the --manual-auth-hook. Ensure that this hook is functioning correctly and that it waits a sufficient duration of time for DNS propagation. Refer to "certbot --help manual" and the Certbot User Guide.
Failed to renew certificate smartbear.io with error: Some challenges have failed.
All simulated renewals failed. The following certificates could not be renewed:
/etc/letsencrypt/live/smartbear.io/fullchain.pem (failure)
1 renew failure(s), 0 parse failure(s)
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
My web server is (include version): openvpn server
The operating system my web server runs on is (include version): Ubuntu
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot):
sudo certbot --version
certbot 4.1.1