Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:(not aplicable)
I ran this command:renewd from plesk plugin
It produced this output: ok
My web server is (include version): apache
The operating system my web server runs on is (include version): CentOS 6.9
My hosting provider, if applicable, is: OVH
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):Plesk
A couple of weeks ago a problem updating cert automatically generated a litle problem, all outlooks began to say “cert not valid…” So I checked and fixed the issue, renewed the cert but outlook (versions 2010 and 2016) stills “getting” the old cert, I’ve checked de cert with https://cryptoreport.websecurity.symantec.com/checker/ and its correct, what should I do?