Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: jabber.otr.im (https://crt.sh/?q=jabber.otr.im)
I ran this command: After a migration of a server from one provider to the other, I'm no longer able to renew any certificates, both with certbot nor with acme.sh
It produced this output:
root@jabber:/var/log/nginx# certbot --dry-run certonly --nginx --agree-tos -m email@example.com --webroot-path /var/www/html/ -d jabber.otr.im Saving debug log to /var/log/letsencrypt/letsencrypt.log Plugins selected: Authenticator nginx, Installer nginx Obtaining a new certificate Performing the following challenges: http-01 challenge for jabber.otr.im Waiting for verification... Challenge failed for domain jabber.otr.im http-01 challenge for jabber.otr.im Cleaning up challenges Some challenges have failed. IMPORTANT NOTES: - The following errors were reported by the server: Domain: jabber.otr.im Type: connection Detail: Fetching http://jabber.otr.im/.well-known/acme-challenge/tUSJfx-vYdYcdWnAGae8bOs78WLBJ1Iwnd77c4Y2ccw: Timeout during connect (likely firewall problem) To fix these errors, please make sure that your domain name was entered correctly and the DNS A/AAAA record(s) for that domain contain(s) the right IP address. Additionally, please check that your computer has a publicly routable IP address and that no firewalls are preventing the server from communicating with the client. If you're using the webroot plugin, you should also verify that you are serving files from the webroot path you provided.
Somehow, there's an 200, so the not being able to reach part doesn't seem true.
root@jabber:/var/log/nginx# grep -re tUSJfx-vYdYcdWnAGae8bOs78WLBJ1Iwnd77c4Y2ccw access.log:184.108.40.206 - - [19/Jan/2021:18:51:13 +0000] "GET /.well-known/acme-challenge/tUSJfx-vYdYcdWnAGae8bOs78WLBJ1Iwnd77c4Y2ccw HTTP/1.1" 200 87 "-" "Mozilla/5.0 (compatible; Let's Encrypt validation server; +https://www.letsencrypt.org)"
My web server is (include version): I've tried with nginx, apache2 and with the standalone webserver
You'd think I run a firewall however..
root@jabber:/var/log/nginx# iptables -vn -L Chain INPUT (policy ACCEPT 432K packets, 160M bytes) pkts bytes target prot opt in out source destination Chain FORWARD (policy ACCEPT 0 packets, 0 bytes) pkts bytes target prot opt in out source destination Chain OUTPUT (policy ACCEPT 411K packets, 118M bytes) pkts bytes target prot opt in out source destination
The operating system my web server runs on is (include version):
ii nginx 1.18.0-0ubuntu1 all small, powerful, scalable web/proxy server ii nginx-common 1.18.0-0ubuntu1 all small, powerful, scalable web/proxy server - common files ii nginx-core 1.18.0-0ubuntu1 amd64 nginx web/proxy server (standard version)
My hosting provider, if applicable, is: Eclips.is
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
certbot 0.40.0, on ubuntu focal.