Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
I have used https://zerossl.com/ several times in the past to renew my certificate with no problems but today the Verification phase fails, saying it can’t find the files it needs.
I have checked and the files are there and do not have an extension; permissions are 644
My domain is: www.artgeekgal.com, artgeekgal.com
I ran this command: https://zerossl.com/free-ssl/#crt
It produced this output: Verification results
Some domains have failed verification. Please study the list below and then click “Next” to try requesting new challenges for them. Note: the challenge values will be different.
| Domain | Error |
|---|---|
| artgeekgal.com | Invalid response from http://artgeekgal.com/.well-known/acme-challenge/ALc0nZPaZsIS141Ttmbo2nNxSR7HzMBWKAZOiasm7og [107.180.48.211]: “\n\n500 Internal Server Error\n\nInter” |
| www.artgeekgal.com | Invalid response from http://www.artgeekgal.com/.well-known/acme-challenge/1XrgwGUHvY0X_iIBBRmTWngD_0lFZ9eVHxQvW8Wws9k [107.180.48.211]: “\n\n500 Internal Server Error\n\nInter” |
My web server is (include version):
|Apache Version|2.4.39|
The operating system my web server runs on is (include version): Linux, doesn’t say what flavor or version
My hosting provider, if applicable, is: Godaddy
I can login to a root shell on my machine (yes or no, or I don’t know):I don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Cpanel |cPanel Version|70.0 (build 51)|
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):not using certbot