Cant renew certificate

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My domain is:

I ran this command: windows gui - renew certificate with DNS-1

It produced this output: DNS problem: NXDOMAIN looking up TXT for

My web server is (include version): iis 6

The operating system my web server runs on is (include version): windows server 2016

My hosting provider, if applicable, is: bluehost

I can login to a root shell on my machine (yes or no, or I don’t know): n/a

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):yes : CTW


Did you follow the instruction on CTW docs and setup your DNS API credentials correctly?

Did CTW report any errors before / during / after the validation asking you to setup TXT record or anything similiar?

CTW Documentation:

Thank you

1 Like

My provider isn’t listed in the APIs so I have to do it manually. I update the records as it asks. Wait a day then get the error.

Hi @damian.moore

the best way to debug it:

Create the same (or a similar entry) TXT record again, then update this topic.

So we can check if the entry has the correct format.

Thanks. I was just trying again. I set a new record. with the value:

There is something wrong. No result is visible ( ):

Compare it with

Where did you create these entries?

This is one of your name servers:
	• / p05
Scottsdale/Arizona/United States (US)	•

Scottsdale/Arizona/United States (US)	•

There you have to create the value.

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I’m not seeing the TXT record in the correct location either.

$ for i in "" "" "" ""; do echo -n "${i} - "; dig TXT ${i} +short; echo; done - - - - "9va21nbp1nqavnchql7bck829m"

Thanks. That site is very useful.

I added the record on my DNS host - bluehost in the TXT section

Those DNS server look odd - should be:

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Your official NS server is from GoDaddy, which is why I said you could (possibly) use the DNS API feature from CTW.

Thank you


Yes apparently someone moved the DNS from bluehost to godaddy and didn’t inform me - thanks for your help


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