Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com ), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: tc.synergi-fx.com
I ran this command: windows gui - renew certificate with DNS-1
It produced this output: DNS problem: NXDOMAIN looking up TXT for _acme-challenge.tc.synergi-fx.com
My web server is (include version): iis 6
The operating system my web server runs on is (include version): windows server 2016
My hosting provider, if applicable, is: bluehost
I can login to a root shell on my machine (yes or no, or I don’t know): n/a
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):yes : CTW 4.1.6.0
Hi,
Did you follow the instruction on CTW docs and setup your DNS API credentials correctly?
Did CTW report any errors before / during / after the validation asking you to setup TXT record or anything similiar?
CTW Documentation: https://docs.certifytheweb.com/docs/dns-validation.html
Thank you
1 Like
My provider isn’t listed in the APIs so I have to do it manually. I update the records as it asks. Wait a day then get the error.
Hi @damian.moore
the best way to debug it:
Create the same (or a similar entry) TXT record again, then update this topic.
So we can check if the entry has the correct format.
Thanks. I was just trying again. I set a new record.
_acme-challenge.tc.synergi-fx.com with the value:
LGbAQTda7ReZaFFpiiriodfOFtUqNtFb4A2F0042Fgc
There is something wrong. No result is visible ( https://check-your-website.server-daten.de/?q=tc.synergi-fx.com ):
Compare it with
Where did you create these entries?
This is one of your name servers:
tc.synergi-fx.com
• ns21.domaincontrol.com / p05
97.74.100.11
Scottsdale/Arizona/United States (US) •
•
2603:5:2141::b
Scottsdale/Arizona/United States (US) •
There you have to create the value.
1 Like
Phil
May 31, 2019, 3:27pm
7
I’m not seeing the TXT record in the correct location either.
$ for i in "_acme-challenge.tc.synergi-fx.com" "_acme-challenge.synergi-fx.com" "tc.synergi-fx.com" "synergi-fx.com"; do echo -n "${i} - "; dig TXT ${i} +short; echo; done
_acme-challenge.tc.synergi-fx.com -
_acme-challenge.synergi-fx.com -
tc.synergi-fx.com -
synergi-fx.com - "9va21nbp1nqavnchql7bck829m"
2 Likes
Thanks. That site is very useful.
I added the record on my DNS host - bluehost in the TXT section
Those DNS server look odd - should be:
1 Like
Your official NS server is from GoDaddy, which is why I said you could (possibly) use the DNS API feature from CTW.
Thank you
2 Likes
Yes apparently someone moved the DNS from bluehost to godaddy and didn’t inform me - thanks for your help
3 Likes
system
Closed
June 30, 2019, 3:48pm
11
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