Can't obtain new certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: fair-pods.com

I ran this command: sudo certbot --nginx -d fair-pods.com -d www.fair-pods.com

It produced this output:Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator nginx, Installer nginx
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for fair-pods.com
http-01 challenge for www.fair-pods.com
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. fair-pods.com (http-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Invalid response from https://fair-pods.com/.well-known/acme-challenge/9eGY1t4ReH-nhTpeUHrq90G9F0aRULpVKgJS4jKa7KI [2606:4700:30::681c:cd4]: "\n\n<!–[if IE 7]> <html class="no-js "

IMPORTANT NOTES:

My web server is (include version): nginx

The operating system my web server runs on is (include version): Debian9

My hosting provider, if applicable, is: OVH

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.28.0

Hi @Is0lated

there is a check of your domain - https://check-your-website.server-daten.de/?q=fair-pods.com

First, you use Cloudflare. Sometimes it’s better to deactivate Cloudflare, then create a certificate, then reactivate Cloudflare again.

You have redirects http -> https, that’s ok. But your non-www + https works, your www + https doesn’t work.

If you use nginx as authenticator, normally, the not working https + www shouldn’t be relevant.

But your Cloudflare redirects that to https, there it doesn’t work.

Try to find your root (in your port 443 vHost). Then use it:

certbot run -a webroot -i nginx -w yourRoot -d fair-pods.com -d www.fair-pods.com

But it may not work because of your not working https + www.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.