Acme fullchain.cer file without root certificate

I have v2.8.9.
Use command /root/ --issue --dns -d
There is a way to get a root certificate to a file fullchain (fullchain.cer) or to separate file?
Files fullchain.cer and ca.cer always ended on Intermediate CA.

That's normal. Why do you need the root certificate?

That said, you can find any relevant certificate at Chain of Trust - Let's Encrypt

Because I need to install this certificate to Cisco CMS for CallBridge service. CMS seems dont have central CA store and required fullchain (with root) file. If chain is not full (only cert + interm) I get failure.

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