502 Bad Gateway using commertools

Help
1

hello everyone,

I have website supporting integrating to commertools and just today we got "502 Bad Gateway". error when accessing the site.

Our site is currently setup in AWS , dockers as containers for services.
based on AWS logs we have certificate expired error in connecting to Commercetools endpoint.
The support provided as instruction update your SSL to at least version 1.1.0 of OpenSSL and do you have the ISRG Root X1 certificate in your "trust store".

This is our first time to encounter this. We tried generating new csr using OpenSSL 1.1.1 machine but don't know how to ISRG Root X1 in trust store.
I am not sure on trust store as well.

2

What operating system and version is your site using? What operating system and version are your docker containers using?

Generating a new CSR won't help with this particular problem. Most likely you need to do some OS upgrades.

2 Likes
3

our site is hosted in AWS EC2

1 Like
4

Thanks. What operating system and version is your site using? What operating system and version are your docker containers using?

1 Like
5

hello Jsha this is serverless so im not sure the ask on OS

6

What is the base image that your Docker containers are built on?

1 Like
7

Thanks Jsha for clarifiying,
I checked container instance is in Linux

8

Docker version 17.12.1-ce

9

What distribution of Linux, and what version of that distribution? You may need to continue working with AWS and/or commertools support to figure out the answers to these questions, and how to upgrade your instances to a recent version.

1 Like
10

Hi JSHA,
What do you mean recent version of what?

11

A recent version of the Linux distribution that your Docker instances are built on.

2 Likes
12

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.