Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domains are:
www.civitas.cc
and civitas.cc
I ran this command:
certbot register -d civitas.cc -d www.civitas.cc --update-registration --email mynewemail@somedomain
“mynewemail@somedomain” is a placeholder for the actual email address, which is a valid email address but redacted from this log to prevent spamming.
It produced this output (Incidentally, I receive the same result when I attempt to run this command without specific domains):
An unexpected error occurred:
The server experienced an internal error :: Unable to update registration
Please see the logfiles in /var/log/letsencrypt for more details.
/var/log/letsencrypt contained the following output:
2017-09-23 16:52:25,011:DEBUG:certbot.main:certbot version: 0.17.0
2017-09-23 16:52:25,012:DEBUG:certbot.main:Arguments: ['-d', 'civitas.cc', '-d', 'www.civitas.cc', '-d', '--update-registration', '--email', 'mynewemail@somedomain']
2017-09-23 16:52:25,012:DEBUG:certbot.main:Discovered plugins: PluginsRegistry(PluginEntryPoint#manual,PluginEntryPoi
nt#null,PluginEntryPoint#standalone,PluginEntryPoint#webroot)
2017-09-23 16:52:25,058:DEBUG:certbot.log:Root logging level set at 20
2017-09-23 16:52:25,060:INFO:certbot.log:Saving debug log to /var/log/letsencrypt/letsencrypt.log
2017-09-23 16:52:25,076:DEBUG:acme.client:Sending GET request to https://acme-v01.api.letsencrypt.org/directory.
2017-09-23 16:52:25,087:DEBUG:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): acme-v01.ap
i.letsencrypt.org
2017-09-23 16:52:25,405:DEBUG:requests.packages.urllib3.connectionpool:https://acme-v01.api.letsencrypt.org:443 "GET
/directory HTTP/1.1" 200 561
2017-09-23 16:52:25,407:DEBUG:acme.client:Received response:
HTTP 200
Server: nginx
Content-Type: application/json
Content-Length: 561
Replay-Nonce: LyMt7K-LgffhUL-rFqAz-eOMMtHCr_eVMDamQF8PF_w
X-Frame-Options: DENY
Strict-Transport-Security: max-age=604800
Expires: Sat, 23 Sep 2017 16:52:25 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Sat, 23 Sep 2017 16:52:25 GMT
Connection: keep-alive
{
"I2HoDKyH8F4": "https://community.letsencrypt.org/t/adding-random-entries-to-the-directory/33417",
"key-change": "https://acme-v01.api.letsencrypt.org/acme/key-change",
"meta": {
"terms-of-service": "https://letsencrypt.org/documents/LE-SA-v1.1.1-August-1-2016.pdf"
},
"new-authz": "https://acme-v01.api.letsencrypt.org/acme/new-authz",
"new-cert": "https://acme-v01.api.letsencrypt.org/acme/new-cert",
"new-reg": "https://acme-v01.api.letsencrypt.org/acme/new-reg",
"revoke-cert": "https://acme-v01.api.letsencrypt.org/acme/revoke-cert"
}
2017-09-23 16:52:25,408:DEBUG:acme.client:Requesting fresh nonce
2017-09-23 16:52:25,409:DEBUG:acme.client:Sending HEAD request to https://acme-v01.api.letsencrypt.org/acme/reg/92735
91.
2017-09-23 16:52:25,499:DEBUG:requests.packages.urllib3.connectionpool:https://acme-v01.api.letsencrypt.org:443 "HEAD
/acme/reg/9273591 HTTP/1.1" 405 0
2017-09-23 16:52:25,501:DEBUG:acme.client:Received response:
HTTP 405
Server: nginx
Content-Type: application/problem+json
Content-Length: 91
Allow: POST
Replay-Nonce: yRurfihnOS8zZRz057xo2V1ohKPBQ3wcO8A6_vyEq3Q
Expires: Sat, 23 Sep 2017 16:52:25 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Sat, 23 Sep 2017 16:52:25 GMT
Connection: keep-alive
2017-09-23 16:52:25,502:DEBUG:acme.client:Storing nonce: yRurfihnOS8zZRz057xo2V1ohKPBQ3wcO8A6_vyEq3Q
2017-09-23 16:52:25,503:DEBUG:acme.client:JWS payload:
{
"contact": [
"mailto:mynewemail@somedomain"
],
"resource": "reg",
"agreement": "https://letsencrypt.org/documents/LE-SA-v1.1.1-August-1-2016.pdf",
"key": {
"e": "AQAB",
"kty": "RSA",
"n": "yoORrO4cE8S01WcdvdJoSQz6NdQRUKkLX6VUYjlfGHVRhOFEOQcIDWZ6KnKjbcwdEZJXAjir2jkONzqs5QhNU7trM6D7_DqDwoJU85Qo9I9
n__luSRTifEx_LooNKS-pT8THT7on_CGVQ4nNzkwQPcZYhn4RM4rCyLcIMbQ4mDKpKGUuwDTaSpd7HMAWnFllJR7Z0AWPZ8uzQbh7ZnqXF2qUPKlUEQsA
CXKicBWim3qSfrYjlp7sxBlB6Fd-UDcIBqTJ3fFn82bHCSAd3yXCYJ1gk7eiaQ1COvs5xf33xjnT6I56DjGB6KNxaZSNff8x8VeFZhD4AvWKbj-W2PEqZ
w"
}
}
2017-09-23 16:52:25,523:DEBUG:acme.client:Sending POST request to https://acme-v01.api.letsencrypt.org/acme/reg/92735
91:
{
"protected": "eyJub25jZSI6ICJ5UnVyZmlobk9TOHpaUnowNTd4bzJWMW9oS1BCUTN3Y084QTZfdnlFcTNRIiwgImFsZyI6ICJSUzI1NiIsICJqd
2siOiB7ImUiOiAiQVFBQiIsICJrdHkiOiAiUlNBIiwgIm4iOiAieW9PUnJPNGNFOFMwMVdjZHZkSm9TUXo2TmRRUlVLa0xYNlZVWWpsZkdIVlJoT0ZFT1
FjSURXWjZLbktqYmN3ZEVaSlhBamlyMmprT056cXM1UWhOVTd0ck02RDdfRHFEd29KVTg1UW85STluX19sdVNSVGlmRXhfTG9vTktTLXBUOFRIVDdvbl9
DR1ZRNG5Oemt3UVBjWllobjRSTTRyQ3lMY0lNYlE0bURLcEtHVXV3RFRhU3BkN0hNQVduRmxsSlI3WjBBV1BaOHV6UWJoN1pucVhGMnFVUEtsVUVRc0FD
WEtpY0JXaW0zcVNmcllqbHA3c3hCbEI2RmQtVURjSUJxVEozZkZuODJiSENTQWQzeVhDWUoxZ2s3ZWlhUTFDT3ZzNXhmMzN4am5UNkk1NkRqR0I2S054Y
VpTTmZmOHg4VmVGWmhENEF2V0tiai1XMlBFcVp3In19",
"payload": "ewogICJjb250YWN0IjogWwogICAgIm1haWx0bzphei5zYW5kaGF3a0BnbWFpbC5jb20iCiAgXSwgCiAgInJlc291cmNlIjogInJlZyI
sIAogICJhZ3JlZW1lbnQiOiAiaHR0cHM6Ly9sZXRzZW5jcnlwdC5vcmcvZG9jdW1lbnRzL0xFLVNBLXYxLjEuMS1BdWd1c3QtMS0yMDE2LnBkZiIsIAog
ICJrZXkiOiB7CiAgICAiZSI6ICJBUUFCIiwgCiAgICAia3R5IjogIlJTQSIsIAogICAgIm4iOiAieW9PUnJPNGNFOFMwMVdjZHZkSm9TUXo2TmRRUlVLa
0xYNlZVWWpsZkdIVlJoT0ZFT1FjSURXWjZLbktqYmN3ZEVaSlhBamlyMmprT056cXM1UWhOVTd0ck02RDdfRHFEd29KVTg1UW85STluX19sdVNSVGlmRX
hfTG9vTktTLXBUOFRIVDdvbl9DR1ZRNG5Oemt3UVBjWllobjRSTTRyQ3lMY0lNYlE0bURLcEtHVXV3RFRhU3BkN0hNQVduRmxsSlI3WjBBV1BaOHV6UWJ
oN1pucVhGMnFVUEtsVUVRc0FDWEtpY0JXaW0zcVNmcllqbHA3c3hCbEI2RmQtVURjSUJxVEozZkZuODJiSENTQWQzeVhDWUoxZ2s3ZWlhUTFDT3ZzNXhm
MzN4am5UNkk1NkRqR0I2S054YVpTTmZmOHg4VmVGWmhENEF2V0tiai1XMlBFcVp3IgogIH0KfQ",
"signature": "ZZJLFZnm6WMgjcd-pwnXEQBy1dccCo8RdKTjOqLextgKxB5prYKYazxMtOCDaqWruiIKJJir1T7BGrFT9GgTuKXrHiwYmEAOyqVd4
52pbj2e1M1uBBMeWq71pekDpBAMq3XuG_SOfTR4DxyYhwiDeYOipJuqUjXZC4gWfyF6kQPmiBeAITmDDW-qSZTDcxugzjbQEXE3BraKeTkKBUCKSW5eSk
nDi2YdmLlNdzdW4QIKYVr16Z_562bcy_-rKfjrDqfGVqy8pCvwM7qpXHkHCTyWhvC3fzeYsCLsp7emWdv7FasV4JPVQrecr7GJzUn0nPPcvdP1VlVjvUa
vhzpVUA"
}
2017-09-23 16:52:25,632:DEBUG:requests.packages.urllib3.connectionpool:https://acme-v01.api.letsencrypt.org:443 "POST
/acme/reg/9273591 HTTP/1.1" 500 107
2017-09-23 16:52:25,634:DEBUG:acme.client:Received response:
HTTP 500
Server: nginx
Content-Type: application/problem+json
Content-Length: 107
Boulder-Requester: 9273591
Replay-Nonce: r-n7m133LfOhyU6KCBFu-biP-_miCVY1vqB85abwZW0
Expires: Sat, 23 Sep 2017 16:52:25 GMT
Cache-Control: max-age=0, no-cache, no-store
Pragma: no-cache
Date: Sat, 23 Sep 2017 16:52:25 GMT
Connection: close
{
"type": "urn:acme:error:serverInternal",
"detail": "Unable to update registration",
"status": 500
}
2017-09-23 16:52:25,634:DEBUG:acme.client:Storing nonce: r-n7m133LfOhyU6KCBFu-biP-_miCVY1vqB85abwZW0
2017-09-23 16:52:25,635:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File "/usr/bin/certbot", line 11, in <module>
load_entry_point('certbot==0.17.0', 'console_scripts', 'certbot')()
File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 753, in main
return config.func(config, plugins)
File "/usr/lib/python2.7/dist-packages/certbot/main.py", line 466, in register
body=acc.regr.body.update(contact=('mailto:' + config.email,))))
File "/usr/lib/python2.7/dist-packages/acme/client.py", line 131, in update_registration
updated_regr = self._send_recv_regr(regr, body=body)
File "/usr/lib/python2.7/dist-packages/acme/client.py", line 106, in _send_recv_regr
response = self.net.post(regr.uri, body)
File "/usr/lib/python2.7/dist-packages/acme/client.py", line 682, in post
return self._post_once(*args, **kwargs)
File "/usr/lib/python2.7/dist-packages/acme/client.py", line 695, in _post_once
return self._check_response(response, content_type=content_type)
File "/usr/lib/python2.7/dist-packages/acme/client.py", line 582, in _check_response
raise messages.Error.from_json(jobj)
Error: urn:acme:error:serverInternal :: The server experienced an internal error :: Unable to update registration
My web server is (include version):
Not relevant.
The operating system I ran this command on is (include version):
Ubuntu 16.04 LTS
My hosting provider, if applicable, is:
Not relevant.
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes
Thank you for any assistance or information you can provide to help me successfully update my email address for this (and other) certificates.
.