Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: herjim.com.mx
I ran this command: Virtualmin LetsEncrypt module
It produced this output:
In domain herjim.com.mx
Requesting a certificate for herjim.com.mx, herjim.mx, *.herjim.com.mx from Let's Encrypt ..
.. request failed : Web-based validation failed : Wildcard hostname *.herjim.com.mx can only be validated in DNS mode DNS-based validation failed :
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator manual, Installer None
Obtaining a new certificate
Performing the following challenges:
dns-01 challenge for herjim.com.mx
dns-01 challenge for herjim.mx
Waiting for verification...
Cleaning up challenges
Failed authorization procedure. herjim.com.mx (dns-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: No TXT record found at _acme-challenge.herjim.com.mx, herjim.mx (dns-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Incorrect TXT record "zoho-verification=zb14260135.zmverify.zoho.com" found at _acme-challenge.herjim.mx
- The following errors were reported by the server:
Detail: No TXT record found at _acme-challenge.herjim.com.mx
Detail: Incorrect TXT record
"zoho-verification=zb14260135.zmverify.zoho.com" found at
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address.
My web server is (include version): Apache version 2.4.29
The operating system my web server runs on is (include version):Ubuntu Linux 18.04.4
My hosting provider, if applicable, is: Digital Ocean VPS
I can login to a root shell on my machine (yes or no, or I don't know):yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
virtualmin 6.14, webmin 1.962
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
Don't know how to get the values for the requested TXT DNS records, or what to do.