Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:jjw.com.br
I ran this command: certbot renew
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
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Processing /etc/letsencrypt/renewal/integrador.jjw.com.br.conf
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Cert not yet due for renewal
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Processing /etc/letsencrypt/renewal/portal.jjw.com.br.conf
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Cert not yet due for renewal
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Processing /etc/letsencrypt/renewal/jjw.com.br.conf
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Cert is due for renewal, auto-renewing...
Plugins selected: Authenticator manual, Installer None
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for jjw.com.br
http-01 challenge for www.jjw.com.br
Cleaning up challenges
Encountered exception during recovery:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 75, in handle_authorizations
resp = self._solve_challenges(aauthzrs)
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 132, in _solve_challenges
resp = self.auth.perform(all_achalls)
File "/usr/lib/python3/dist-packages/certbot/plugins/manual.py", line 169, in perform
perform_achall(achall)
File "/usr/lib/python3/dist-packages/certbot/plugins/manual.py", line 205, in _perform_achall_with_script
_, out = hooks.execute(self.conf('auth-hook'))
File "/usr/lib/python3/dist-packages/certbot/hooks.py", line 245, in execute
out, err = cmd.communicate()
File "/usr/lib/python3.4/subprocess.py", line 960, in communicate
stdout, stderr = self._communicate(input, endtime, timeout)
File "/usr/lib/python3.4/subprocess.py", line 1659, in _communicate
self.stdout.encoding)
File "/usr/lib/python3.4/subprocess.py", line 888, in _translate_newlines
data = data.decode(encoding)
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xe3 in position 18: invalid continuation byte
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/certbot/error_handler.py", line 108, in _call_registered
self.funcs[-1]()
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 316, in _cleanup_challenges
self.auth.cleanup(achalls)
File "/usr/lib/python3/dist-packages/certbot/plugins/manual.py", line 242, in cleanup
env = self.env.pop(achall)
KeyError: KeyAuthorizationAnnotatedChallenge(challb=ChallengeBody(chall=HTTP01(token=b'\xad\x86rw-\xaaA\xf4\xb8X\x99\xea\x9c\x85e\xbb\xcf/\xd9\x83\x04\xa1\xc9\xb4v\x95,4\xe9Ls\x8d'), uri='https://acme-v02.api.letsencrypt.org/acme/chall-v3/4352617991/FtJzdQ', status=Status(pending), error=None, validated=None, _url='https://acme-v02.api.letsencrypt.org/acme/chall-v3/4352617991/FtJzdQ'), domain='jjw.com.br', account_key=JWKRSA(key=<ComparableRSAKey(<cryptography.hazmat.backends.openssl.rsa._RSAPrivateKey object at 0x7f13046a06a0>)>))
Attempting to renew cert (jjw.com.br) from /etc/letsencrypt/renewal/jjw.com.br.conf produced an unexpected error: 'utf-8' codec can't decode byte 0xe3 in position 18: invalid continuation byte. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/jjw.com.br/fullchain.pem (failure)
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The following certs are not due for renewal yet:
/etc/letsencrypt/live/integrador.jjw.com.br/fullchain.pem expires on 2020-07-15 (skipped)
/etc/letsencrypt/live/portal.jjw.com.br/fullchain.pem expires on 2020-06-08 (skipped)
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/jjw.com.br/fullchain.pem (failure)
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1 renew failure(s), 0 parse failure(s)
My web server is (include version):
The operating system my web server runs on is (include version): Ubuntu 14.04.5 LTS
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.28.0
