Ubiquiti UCRM certificate does not include ownership info


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:
Certificate does not include ownership information.

My web server is (include version):
Ubiquiti UCRM

The operating system my web server runs on is (include version):
Ubuntu 18.04

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Ubiquiti UCRM



Let’s encrypt will only issue certificates with basic information (only include the domains) what so called DV certificate.

If you are trying to request a certificate that include ownership information, which including but not limited to: OU (organization unit), O (organization)… Use other commercial CA else than let’s encrypt (and possibly pay at least $20 for a OV certificate) as let’s encrypt currently does not and will not support issue OV / EV certificates.

Please also review Let’s Encrypt’s official FAQ:

Thank you


Thank you. I will seek help elsewhere.


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