Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: claysnow.co.uk
I ran this command: CertSage install SSL certificate in cPanel
It produced this output: uapi SSL install_ssl failed
My web server is (include version): Apache (2.4.57)
The operating system my web server runs on is (include version): linux (unknown version)
My hosting provider, if applicable, is: tsohost
I can login to a root shell on my machine (yes or no, or I don't know): No
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel 98.0 (build 8)
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): CertSage 1.4.0
This is an ancient account on a legacy annual rate which I'd like to keep. I upgraded php to 7.4 to get certificate acquisition to work. However, no luck with installing it using CertSage.
