"uapi SSL install_ssl failed" using CertSage

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My domain is: claysnow.co.uk

I ran this command: CertSage install SSL certificate in cPanel

It produced this output: uapi SSL install_ssl failed

My web server is (include version): Apache (2.4.57)

The operating system my web server runs on is (include version): linux (unknown version)

My hosting provider, if applicable, is: tsohost

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel 98.0 (build 8)

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): CertSage 1.4.0

This is an ancient account on a legacy annual rate which I'd like to keep. I upgraded php to 7.4 to get certificate acquisition to work. However, no luck with installing it using CertSage.

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Welcome to the Let's Encrypt Community, Seb! :slightly_smiling_face:

I'm the author of CertSage.

Let me take a look at a couple of things real quick... :thinking:


I'm surprised you managed to get version 1.4.0 working for tsoHost. I fixed an issue affecting tsoHost customers in version 1.4.1. Unfortunately that issue isn't related to what you're seeing.

I see two production certificates issued today for claysnow.co.uk:

The current certificate being served for claysnow.co.uk is actually for a different domain name:

I'm not currently sure why UAPI won't install your cert. I need to look into this further when I have more time. For now though, you should be able to use the legacy, manual instructions to install your certificate for claysnow.co.uk into cPanel:


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