Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: prsnl-server.com & files.prsnl-server.com
I ran this command: certbot renew
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
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Processing /etc/letsencrypt/renewal/prsnl-server.com-0001.conf
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Plugins selected: Authenticator nginx, Installer nginx
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for files.prsnl-server.com
http-01 challenge for prsnl-server.com
Using default addresses 80 and [::]:80 ipv6only=on for authentication.
Waiting for verification...
Cleaning up challenges
Attempting to renew cert (prsnl-server.com-0001) from /etc/letsencrypt/renewal/prsnl-server.com-0001.conf produced an unexpected error: Failed authorization procedure. files.prsnl-server.com (http-01): urn:ietf:params:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://files.prsnl-server.com/.well-known/acme-challenge/m5empZraz3YGUoVS_3_Q72UquP4P4GdbsTd51DH0vsM: Timeout after connect (your server may be slow or overloaded), prsnl-server.com (http-01): urn:ietf:params:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://prsnl-server.com/.well-known/acme-challenge/yUF_tG-WDn0Lecz9CnBnIxkAPoNRRvDlv6SziU6BGKI: Timeout after connect (your server may be slow or overloaded). Skipping.
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Processing /etc/letsencrypt/renewal/prsnl-server.com.conf
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Plugins selected: Authenticator nginx, Installer nginx
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for files.prsnl-server.com
http-01 challenge for prsnl-server.com
http-01 challenge for www.files.prsnl-server.com
http-01 challenge for www.prsnl-server.com
Using default addresses 80 and [::]:80 ipv6only=on for authentication.
Using default addresses 80 and [::]:80 ipv6only=on for authentication.
Using default addresses 80 and [::]:80 ipv6only=on for authentication.
Waiting for verification...
^CCleaning up challenges
Exiting abnormally:
Traceback (most recent call last):
File "/usr/bin/certbot", line 11, in <module>
load_entry_point('certbot==0.31.0', 'console_scripts', 'certbot')()
File "/usr/lib/python3/dist-packages/certbot/main.py", line 1365, in main
return config.func(config, plugins)
File "/usr/lib/python3/dist-packages/certbot/main.py", line 1272, in renew
renewal.handle_renewal_request(config)
File "/usr/lib/python3/dist-packages/certbot/renewal.py", line 452, in handle_renewal_request
main.renew_cert(lineage_config, plugins, renewal_candidate)
File "/usr/lib/python3/dist-packages/certbot/main.py", line 1193, in renew_cert
renewed_lineage = _get_and_save_cert(le_client, config, lineage=lineage)
File "/usr/lib/python3/dist-packages/certbot/main.py", line 116, in _get_and_save_cert
renewal.renew_cert(config, domains, le_client, lineage)
File "/usr/lib/python3/dist-packages/certbot/renewal.py", line 310, in renew_cert
new_cert, new_chain, new_key, _ = le_client.obtain_certificate(domains, new_key)
File "/usr/lib/python3/dist-packages/certbot/client.py", line 353, in obtain_certificate
orderr = self._get_order_and_authorizations(csr.data, self.config.allow_subset_of_names)
File "/usr/lib/python3/dist-packages/certbot/client.py", line 389, in _get_order_and_authorizations
authzr = self.auth_handler.handle_authorizations(orderr, best_effort)
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 82, in handle_authorizations
self._respond(aauthzrs, resp, best_effort)
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 168, in _respond
self._poll_challenges(aauthzrs, chall_update, best_effort)
File "/usr/lib/python3/dist-packages/certbot/auth_handler.py", line 215, in _poll_challenges
time.sleep(min_sleep)
KeyboardInterrupt
Please see the logfiles in /var/log/letsencrypt for more details.
IMPORTANT NOTES:
- The following errors were reported by the server:
Domain: files.prsnl-server.com
Type: connection
Detail: Fetching
http://files.prsnl-server.com/.well-known/acme-challenge/m5empZraz3YGUoVS_3_Q72UquP4P4GdbsTd51DH0vsM:
Timeout after connect (your server may be slow or overloaded)
Domain: prsnl-server.com
Type: connection
Detail: Fetching
http://prsnl-server.com/.well-known/acme-challenge/yUF_tG-WDn0Lecz9CnBnIxkAPoNRRvDlv6SziU6BGKI:
Timeout after connect (your server may be slow or overloaded)
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you're using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version): nginx/1.14.0 (Ubuntu)
The operating system my web server runs on is (include version): Ubuntu 18.04.3 (LTS) x64
My hosting provider, if applicable, is: DigitalOcean
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): yes
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot): certbot 0.31.0