The request message was malformed :: Error creating new order :: DNS name had a malformed wildcard label

https://www.loom.com/share/10bc874871c542358d65b155eb6546e9

My domain is:Renosparkslocal.com

I ran this command: ```
sudo certbot -d $DOMAIN -d $WILDCARD --manual --preferred-challenges dns certonly


It produced this output:The request message was malformed :: Error creating new order :: DNS name had a malformed wildcard label
Please see the logfiles in /var/log/letsencrypt for more details.

My web server is (include version):/lightsail.aws.amazon.com

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:amazon

I can login to a root shell on my machine (yes or no, or I don't know): y

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):no

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): Setting up certbot (0.31.0-1+ubuntu16.04.1+certbot+1

Hi @Appadams, welcome to the forum :wave:

Can you share what $DOMAIN and $WILDCARD expand to? The problem you’re experiencing would be caused by a -d value that isn’t a well formed wildcard domain name (e.g. maybe it has two * characters, or a * in the wrong place, etc).

Thank you
https://www.loom.com/share/fc41606d2cfe406691fe7be1e9c9f6a4

@cpu, this is somehow triggering

which also includes a typo in the Boulder source code (“retreiving” for “retrieving”).

Interesting. I think we see that error on occasion when the backend DB is timing out queries. I suspect it will be transient for the OP. I’ll ask our SRE team if there are any particular negative error trends right now.

D’oh :laughing: I can fix that: https://github.com/letsencrypt/boulder/pull/4208

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I still need help I am willing to pay someone to help me fix this The server experienced an internal error :: Error retreiving account "https://acme-v02.api
Please see the logfiles in /var/log/letsencrypt

Hi @Appadams

please share the content of the logfile.

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