Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com ), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: webshop.petrolgeekz.com
I ran this command:letsencrypt.exe
It produced this output: The acme server was probably unable to reach …
My web server is (include version):
The operating system my web server runs on is (include version): windows server 2012 r2
My hosting provider, if applicable, is: eukhost dedicated
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): plesk
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
rg305
May 10, 2020, 8:39pm
2
You are probably not on the best ACME client for Windows Server 2012 r2.
Step #1 . Update ACME client.
What was the complete error message, or the complete output from the program?
I installed a newer version, the issue is very cleared now.
Hi @gela13
checking your domain via webshop.petrolgeekz.com - Make your website better - DNS, redirects, mixed content, certificates
Host
Type
IP-Address
is auth.
∑ Queries
∑ Timeout
webshop.petrolgeekz.com A
109.75.172.75 Morley/England/United Kingdom (GB) - Node4 Limited Hostname: mail.prigoza.be
yes
1
0
AAAA
yes
www.webshop.petrolgeekz.com Name Error
yes
1
0
*.webshop.petrolgeekz.com
A
Name Error
yes
Your non-www domain name has an ip address.
Your www domain name doesn't have one. So create an A record with your www version and the same ip address 109.75.172.75.
1 Like
gela13
May 10, 2020, 10:17pm
7
Thanks! I will add the A record.
regards
2 Likes
system
June 9, 2020, 10:17pm
8
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