Staging Env Down?


Is the staging env down right now?

I am getting the following error while creating a new order.

2019-06-18 15:28:01,932:ERROR:certbot.log:The server experienced an internal error :: Error creating new order

Yes, it seems to be having an outage right now.

A few hours ago there was some instability, so maybe it’s related. There’s some comment on it in this thread and on the status site.

1 Like

Thanks for sharing that. The issue is still going on. Unfortunately status site is saying its operational, but in fact its not. Still error 500 while creating a new order at

Here is more details from logs:

2019-06-18 15:28:01,928:DEBUG:requests.packages.urllib3.connectionpool:“POST /acme/new-order HTTP/1.1” 500 114
2019-06-18 15:28:01,930:DEBUG:acme.client:Received response:
HTTP 500
content-length: 114
cache-control: max-age=0, no-cache, no-store
expires: Tue, 18 Jun 2019 18:28:50 GMT
server: nginx
connection: close
pragma: no-cache
boulder-requester: 6392885
date: Tue, 18 Jun 2019 18:28:50 GMT
content-type: application/problem+json
replay-nonce: VsjpsjH489ZLOMYpm-qZa2di3VcWIq2gFGt52bEr3Ko

“type”: “urn:ietf:params:acme:error:serverInternal”,
“detail”: “Error creating new order”,
“status”: 500
2019-06-18 15:28:01,931:DEBUG:acme.client:Storing nonce: VsjpsjH489ZLOMYpm-qZa2di3VcWIq2gFGt52bEr3Ko
2019-06-18 15:28:01,931:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File “/usr/bin/certbot”, line 9, in
load_entry_point(‘certbot==0.25.1’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python2.7/site-packages/certbot/”, line 1323, in main
return config.func(config, plugins)
File “/usr/lib/python2.7/site-packages/certbot/”, line 1213, in certonly
lineage = _get_and_save_cert(le_client, config, domains, certname, lineage)
File “/usr/lib/python2.7/site-packages/certbot/”, line 120, in _get_and_save_cert
lineage = le_client.obtain_and_enroll_certificate(domains, certname)
File “/usr/lib/python2.7/site-packages/certbot/”, line 383, in obtain_and_enroll_certificate
cert, chain, key, _ = self.obtain_certificate(domains)
File “/usr/lib/python2.7/site-packages/certbot/”, line 326, in obtain_certificate
orderr = self._get_order_and_authorizations(, self.config.allow_subset_of_names)
File “/usr/lib/python2.7/site-packages/certbot/”, line 358, in _get_order_and_authorizations
orderr = self.acme.new_order(csr_pem)
File “/usr/lib/python2.7/site-packages/acme/”, line 782, in new_order
return self.client.new_order(csr_pem)
File “/usr/lib/python2.7/site-packages/acme/”, line 608, in new_order
response = self._post([‘newOrder’], order)
File “/usr/lib/python2.7/site-packages/acme/”, line 93, in _post
return*args, **kwargs)
File “/usr/lib/python2.7/site-packages/acme/”, line 1082, in post
return self._post_once(*args, **kwargs)
File “/usr/lib/python2.7/site-packages/acme/”, line 1096, in _post_once
return self._check_response(response, content_type=content_type)
File “/usr/lib/python2.7/site-packages/acme/”, line 956, in _check_response
raise messages.Error.from_json(jobj)
Error: urn:ietf:params:acme:error:serverInternal :: The server experienced an internal error :: Error creating new order
2019-06-18 15:28:01,932:ERROR:certbot.log:An unexpected error occurred:
2019-06-18 15:28:01,932:ERROR:certbot.log:The server experienced an internal error :: Error creating new order

For what it’s worth, I can create new orders. But note this comment from the other thread:

You could try:

certbot unregister --staging

and seeing whether a new ACME account suffers from the same issue.


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