Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
sudo certbot certonly --webroot --webroot-path=/home/xxxxxx/www/xxxxxx.com -d xxxxxx.com -d www.xxxxxx.com
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log Plugins selected: Authenticator webroot, Installer None Obtaining a new certificate Performing the following challenges: http-01 challenge for xxxxxx.com http-01 challenge for www.xxxxxx.com Using the webroot path /home/xxxxxx/www/xxxxxx.com for all unmatched domains. Waiting for verification... Cleaning up challenges Failed authorization procedure. www.xxxxxx.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: SERVFAIL looking up A for www.xxxxxx.com, xxxxxx.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: SERVFAIL looking up A for xxxxxx.com IMPORTANT NOTES: - The following errors were reported by the server: Domain: www.xxxxxx.com Type: connection Detail: DNS problem: SERVFAIL looking up A for www.xxxxxx.com Domain: xxxxxx.com Type: connection Detail: DNS problem: SERVFAIL looking up A for xxxxxx.com To fix these errors, please make sure that your domain name was entered correctly and the DNS A/AAAA record(s) for that domain contain(s) the right IP address. Additionally, please check that your computer has a publicly routable IP address and that no firewalls are preventing the server from communicating with the client. If you're using the webroot plugin, you should also verify that you are serving files from the webroot path you provided.
My web server is (include version): NGINX
The operating system my web server runs on is (include version): Ubuntu 17.04
My hosting provider, if applicable, is: Digital Ocean
I can login to a root shell on my machine (yes or no, or I don’t know): YES
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): NO, command line baby!
A NOTE FROM ME:
To clarify - I have 2 other domains on this same server (same IP) that has Let’s Encrypt installed successfully. I do have correct A Records and everything set as supposed to be (I took exact same steps like with my other domains) so I don’t understand why this one doesn’t go through.
UPDATE: masked domain name