Request to unblock IP

Howdy,

We just migrated our servers from CloudLinux & cPanel to Centos & Plesk. We utilise LetsEncrypt Extension to issue an SSL Certificate. I am start receiving errors and I am gessing it is related to the IP beeing blocked. We have a total of 92 Domains.

Would you please assist in unblocking our IPs:
CORP Office IP: 142.165.246.29
IBM SRV 1 IP: 71.17.143.193
IBM SRV 3 IP: 71.17.143.216

My domain is: *enterpriseln.com

I ran this command: Reissue Certificate | Secure the wildcard domain (including www and webmail)

It produced this output:

Could not issue an SSL/TLS certificate for rochfortgeneconsulting.com
Details

Could not issue a Let’s Encrypt SSL/TLS certificate for rochfortgeneconsulting.com . Authorization for the domain failed.
Details

Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/1509579852.

Details:

Type: urn:ietf:params:acme:error:dns

Status: 400

Detail: DNS problem: NXDOMAIN looking up TXT for _acme-challenge.rochfortgeneconsulting.com

My web server is (include version): Centos 7 & Plesk

The operating system my web server runs on is (include version): Centos 7.7

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

1 Like

Hi @NHletsencrypt

that’s wrong. Please read your error message.

Then read

If you’ve hit a rate limit, we don’t have a way to temporarily reset it. You’ll need to wait until the rate limit expires after a week.

Checking your domain - https://check-your-website.server-daten.de/?q=rochfortgeneconsulting.com#txt

dns1.registrar-servers.com is your name server. There is no required TXT entry visible.

Your plesk must change your dns1.registrar-servers.com name server, not only a local zone.

3 Likes

I can confirm that @JuergenAuer is right (thanks!): This isn’t the error you would see if your IP address were blocked.

1 Like