Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
The following certs are not due for renewal yet:
/etc/letsencrypt/live/streaming2.popshoplive.com/fullchain.pem expires on 2018-11-04 (skipped)
No renewals were attempted.
My web server is (include version): Apache
The operating system my web server runs on is (include version): EC2 Instance with Ubuntu 16
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Can you try to simply restart your Apache? (The certificate is updated, however you will need to reload Apache in order for Apache to pick up the update…)